Resideo Technologies·7 days ago
7 days ago
Inside Sales Associate - Fixed-Term
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What you'll do
- Deliver an excellent customer experience, maintaining strong effective relationships with customer base & supply partners.
- Working effectively with key strategic vendors and customers to promote the growth and development of strong key partnerships.
- Support achieving & delivery of Branch KPIs to identify new ways to innovate and drive growth.
- Receipt of weekly stock delivery to support putting goods away in the correct warehouse location.
- Receipt of customer returns and following our returns procedure to achieve customer credits and the necessary administration work
- Respond to inbound calls and look for opportunities to increase the customer's request order/quotation by utilising the sales tools within our business.
- Make outbound calls to proactively seek new opportunities from outbound calls, offer alternatives and utilise our promotions to proactively seek a higher return from the customer's original request.
- Serving on the Trade Counter – to support serving customers on the trade counter, pick pack, and serve the customers in line with company processes.
- Managing and responding to customer queries on tenders/quotations and technical queries, passing on to the relevant department where necessary.
- Managing Outbound deliveries - pick pack process and creating relevant courier paperwork.
What they're looking for
- Prior sales/customer service experience - preferably in a trades or wholesale environment but equally retail will be considered favourably
- Flexibility to undertake all branch duties.
- Ability to multi-task
- Excellent communication skills
- Ability to work in a fast-paced, demanding environment
- Ability to work effectively in a team
- Positive attitude
Nice to have
- Previous industry experience in a wholesale distributor or working on a trade counter would be an advantage
- Happy being on the phone with customers, providing advice, and looking for sales or upselling opportunities
- Strong interpersonal skills
- Ability to work autonomously and collaboratively as part of a team
- Strong desire to learn
- Strong desire to be successful and meet individual targets
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
We are currently looking for a Inside Sales Associate to join the ADI team in the Dublin branch on 12-months Fixed-Term basis). This role is a Monday-to-Friday 08:00-17:00 and offers excellent, long-term opportunities to develop a career in B2B sales & account management.
Sales & customer focused, you will be responsible for providing excellent customer service whilst driving sales through outbound calls & quote chasing.
JOB DUTIES:
- Deliver an excellent customer experience, maintaining strong effective relationships with customer base & supply partners.
- Working effectively with key strategic vendors and customers to promote the growth and development of strong key partnerships.
- Support achieving & delivery of Branch KPIs to identify new ways to innovate and drive growth.
- Receipt of weekly stock delivery to support putting goods away in the correct warehouse location.
- Receipt of customer returns and following our returns procedure to achieve customer credits and the necessary administration work
- Respond to inbound calls and look for opportunities to increase the customer's request order/quotation by utilising the sales tools within our business.
- Make outbound calls to proactively seek new opportunities from outbound calls, offer alternatives and utilise our promotions to proactively seek a higher return from the customer's original request.
- Serving on the Trade Counter – to support serving customers on the trade counter, pick pack, and serve the customers in line with company processes.
- Managing and responding to customer queries on tenders/quotations and technical queries, passing on to the relevant department where necessary.
- Managing Outbound deliveries - pick pack process and creating relevant courier paperwork.
YOU MUST HAVE:
- Prior sales/customer service experience - preferably in a trades or wholesale environment but equally retail will be considered favourably
- Flexibility to undertake all branch duties.
- Ability to multi-task
- Excellent communication skills
- Ability to work in a fast-paced, demanding environment
- Ability to work effectively in a team
- Positive attitude
WE VALUE:
- Previous industry experience in a wholesale distributor or working on a trade counter would be an advantage
- Happy being on the phone with customers, providing advice, and looking for sales or upselling opportunities
- Strong interpersonal skills
- Ability to work autonomously and collaboratively as part of a team
- Strong desire to learn
- Strong desire to be successful and meet individual targets
WHAT'S IN IT FOR YOU
- Stable permanent role Monday to Friday.
- Great work environment
- Bonus scheme paid quarterly
- Excellent company benefits + pension contribution
- Genuine opportunities for progression
- Opportunity to work for a forward-thinking global brand
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Company
Resideo Technologies
Dublin, Ireland
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