Inside Sales Associate I

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for providing dependable service through accurate order entry, basic pricing, and secure payment handling. 

Major Tasks, Responsibilities and Key Accountabilities

• Processes orders across multiple channels, including phone, email, text, and counter, accurately and promptly

• Handles payments securely, including credit card, check, and cash transactions.

• Identifies stock products and recommends comparable alternatives.

• Maintains margin goals within established pricing guidelines.

• Coordinates with team members to ensure service commitments are met.

Nature and Scope

• Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.

• Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

• Typically requires overnight travel less than 10% of the time.

Education and Experience

• HS Diploma or GED strongly preferred.

• 0-2 years of experience in area of responsibility.

Preferred Qualifications

• Basic computer proficiency, including data entry, email, and order processing systems

• Strong attention to detail with a high level of accuracy in transactional tasks

• Clear and professional communication skills across phone, email, text, and in-person interactions

• Ability to identify products and suggest appropriate alternatives based on customer needs

• Understanding of and ability to follow established pricing guidelines

• Proven reliability and ability to work collaboratively in a fast-paced, team-oriented environment

If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.