Inside Sales
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What you'll do
- Maintain professional, courteous communication with customers before, during, and after sales
- Provide knowledgeable product support and resolve issues efficiently
- Assist walk-in customers and handle inquiries or complaints promptly
- Drive profitable sales through effective selling, upselling, and cross-selling
- Enter orders, pricing, and customer data into systems accurately
- Respond to orders and quote requests via multiple channels (phone, email, fax, etc.)
- Collaborate with outside sales reps and internal teams to fulfill customer needs
- Maintain stock levels, organize the showroom, and support physical inventories
- Schedule and coordinate inbound/outbound deliveries and shipping logistics
- Negotiate freight rates and manage inventory movement efficiently
- Operate and balance the cash register and drawer daily using proper procedures
- Utilize management software for billing, reporting, and project tracking
What they're looking for
- High school diploma or equivalent required
- 2+ years inside sales experience (incoming call preferred)
- Excellent verbal communication skills and telephone manner
- Ability to focus on different tasks and use time efficiently to achieve desired outcomes
- Familiarity with Windows operating systems
- Warehouse work which includes forklift experience/training
Nice to have
- Incoming call experience
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
About Us
Company Overview
Foundation Building Materials (FBM) is a leading construction materials distribution company serving the commercial and residential construction markets across United States and Canada. In conjunction with Unified Door & Hardware Group (UDHG), a premier provider of commercial door, frame, and hardware solutions, FBM supports a broad range of construction and architectural projects nationwide.
Together, FBM and UDHG’s 8,000+ Team Members are committed to operational excellence, innovation, and employee development. By combining scale, specialty expertise, and a customer-first mindset, we deliver high-quality products and services to contractors, builders, and project teams across diverse markets. As the organization continues to grow and evolve, we are investing in strong, forward-thinking talent to support our long-term success.
Overview
Position Overview
At Foundation Building Materials (FBM), Inside Sales Professionals are trusted partners who build strong customer relationships through expert guidance and exceptional service. From the front counter to tailored solutions, you'll be at the heart of our success.
Responsibilities and Qualifications
Key Responsibilities
- Maintain professional, courteous communication with customers before, during, and after sales
- Provide knowledgeable product support and resolve issues efficiently
- Assist walk-in customers and handle inquiries or complaints promptly
- Drive profitable sales through effective selling, upselling, and cross-selling
- Enter orders, pricing, and customer data into systems accurately
- Respond to orders and quote requests via multiple channels (phone, email, fax, etc.)
- Collaborate with outside sales reps and internal teams to fulfill customer needs
- Maintain stock levels, organize the showroom, and support physical inventories
- Schedule and coordinate inbound/outbound deliveries and shipping logistics
- Negotiate freight rates and manage inventory movement efficiently
- Operate and balance the cash register and drawer daily using proper procedures
- Utilize management software for billing, reporting, and project tracking
- Maintain up-to-date product expertise
- Manage documentation and order details for large or complex projects
- Coordinate deliveries with Operations staff
- Coordinate purchase and delivery of special products. Obtain information on pricing specifications, uses and availability
- Maintain a clean, safe, and organized warehouse environment
- Follow all safety protocols and Occupational Safety and Health Administration (OSHA) requirements to maintain a safe working environment
- Use proper lifting techniques
- Adheres to all driving regulations based on state and/or jurisdiction policies such as wearing a seatbelt
- Wear appropriate personal protective equipment, safety shoes and clothing
- Must attend all required meetings in relation to sales and all company required training programs
- Frequent use of hands and arms for equipment operation, grasping and manipulation
- Occasional pushing, pulling, lifting or carrying approximately 50 lbs. utilizing proper lifting procedures
- Occasional driving or sitting in a truck, forklift or other similar equipment
- Additional physical requirements may be needed as duties are assigned
- Support our values in the stated areas of Safety, Customer Focus, Teamwork, Integrity and being a Company of Choice for both employees and customers
- Other duties as assigned
Qualifications
- High school diploma or equivalent required
- 2+ years inside sales experience (incoming call preferred)
- Excellent verbal communication skills and telephone manner
- Ability to focus on different tasks and use time efficiently to achieve desired outcomes
- Familiarity with Windows operating systems
- Warehouse work which includes forklift experience/training
Compensation and Benefits
Reports To
Branch Manager
Compensation
The listed pay range reflects the expected base rate for this position; actual compensation may vary based on factors such as experience, qualifications, and cost of living in the assigned market. This is a full-time position with competitive pay and benefits.
Benefits
At FBM, we’re committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work. Our excellent package includes:
- Medical
- Dental
- Vision
- HSA/ FSA plans
- Voluntary Life and Accidental Death & Dismemberment (AD&D) Insurance
- Critical illness, Hospital Indemnity, Accident Coverage
- Legal Insurance Plan
- Generous 401(k) plan with company match
- A career path designed with you in mind
Statements
Equal Opportunity Employer
Foundation Building Materials is an Equal Opportunity Employer and committed to providing equal employment opportunities to all individuals, including those with disabilities. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are based on business needs, job requirements, merit, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.
In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, we provide reasonable accommodations to qualified individuals with disabilities to help them perform the essential functions of their job. If you need assistance or an accommodation during the application process or while employed, please contact Human Resources at Talent@myfbm.com.
Posting Period
This job will be posted for at least 5 days, starting on the initial post date reflected above.
Company
Company facts come from this company's own listings. We only show what the postings themselves carry.