Inside Sales Manager - Oncology (Patient Counsellor)

Job Title: Inside Sales Manager – Oncology (Patient Counsellor)

Location: Gurgaon
Department: Sales & Patient Counselling
Reports To: Inside Sales Head / Business Head

Role Summary:

We are seeking passionate and empathetic inside sales professionals to support Everhope Oncology’s mission of delivering compassionate cancer care. The Inside Sales Manager will be responsible for converting inbound leads into OPDs (walk-ins and treatments) by understanding patient needs, counselling them on the right care options, and ensuring a seamless experience from enquiry to treatment start.

Key Responsibilities:

• Lead Conversion:
• Handle incoming patient enquiries (via WhatsApp, calls, website, etc.) and proactively follow up.
• Qualify leads and understand patient needs, symptoms, diagnosis stage, treatment concerns, financial constraints, and emotional readiness.
• Drive OPD bookings and convert consultations into treatments (chemotherapy, immunotherapy, targeted therapy).
• Patient Counselling:
• Educate patients on Everhope’s value proposition: no wait time, private suites, 1:1 care manager, insurance support, second opinions, and holistic care (nutrition, emotional support).
• Offer appropriate solutions based on medical needs, affordability, and patient journey stage.
• CRM & Documentation:
• Log all interactions and status updates in the CRM.
• Maintain follow-up schedules and ensure no drop-offs in the funnel.
• Track lead status daily: Active, Cold, Reconnect, Converted, Not Interested.
• Coordination & Support:
• Liaise with different teams to coordinate consults and treatment bookings.
• Provide assistance on insurance and No Cost EMI options, working closely with financing partners.
• Performance Tracking:
• Meet daily, weekly, and monthly conversion and call targets.
• Share inputs on lead quality and campaign effectiveness with the marketing team.

Required Skills & Attributes:

• Excellent communication skills in English and Hindi (empathetic, confident, clear)
• Sales acumen with a strong consultative approach
• Patient-first mindset with high emotional intelligence
• Good grasp of CRM tools and follow-up discipline
• High ownership and ability to work under pressure
• Prior healthcare, dental, diagnostics, or wellness counselling experience preferred

Eligibility Criteria:

• Education: Graduate in any discipline (Preferred: B.Sc., BPT, BDS)
• Experience: 2–4 years in Inside Sales / Patient Counselling / Teleconsult Sales / Wellness Sales
• Location: Gurgaon (WFO)

What We Offer:

• Fixed salary + attractive incentive structure
• Immersive training in oncology & patient engagement
• High-growth role with future vertical and horizontal growth paths
• Opportunity to impact lives in a meaningful way