Inside Sales Representative
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What you'll do
- Follow up on inbound inquiries, online leads, call-in requests, and occasional walk-in traffic in a timely and professional manner.
- Proactively reach out to prospects via phone, email, and online platforms to convert interest into quotes, estimates, and sales orders.
- Re-engage dormant customers and conduct outbound follow-up to generate additional business opportunities.
- Prioritize incoming opportunities and prepare accurate quotes and estimates based on customer needs and project information.
- Build strong relationships with customers by understanding their project needs, recommending suitable stone and cabinet products, and providing responsive follow-up.
- Coordinate with internal teams to ensure smooth order processing, timely communication, and customer satisfaction.
- Support customers with product selection, layout discussion, and basic design coordination; work with design support when needed.
- Maintain organized records of leads, quotes, follow-up activities, and sales pipeline progress.
What they're looking for
- 2+ years of experience in inside sales, lead follow-up, showroom sales, or other customer-facing sales roles.
- Strong verbal and written communication skills.
- Strong follow-up, lead conversion, and closing skills.
- Ability to manage multiple customer inquiries, quotes, and active opportunities at the same time.
- Strong interpersonal skills and the ability to build trust with customers.
- Ability to occasionally work weekends, if needed.
Nice to have
- Experience in stone, cabinets, kitchen & bath, building materials, or related industries is strongly preferred.
- Ability to read basic blueprints, measurements, or project layouts is preferred.
- Experience with 2020 Design or similar cabinet design software is preferred, not required.
- Bilingual English/Spanish is preferred.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Position: Inside Sales Representative – Stone & Cabinet
Annual Potential: $55,000 - $60,000 (Base + Uncapped Commission)
We are seeking an Inside Sales Representative to support inbound inquiries, online leads, quote follow-up, and customer conversion for our stone & cabinet product lines. This role is ideal for a sales professional who is strong in follow-up, customer communication, quoting, and turning opportunities into orders. Experience in stone, cabinets, kitchen & bath, or related building materials is a plus.
About Us
BCS Stone & Cabinets Orlando Inc. serves local and regional customers with integrated stone and cabinetry solutions for residential and commercial projects. Backed by the broader Best Cheer platform, our business benefits from vertically integrated sourcing, manufacturing, and supply capabilities built since 1994.
We support fabricators, builders, contractors, remodelers, dealers, distributors, and other trade customers with slabs, prefabricated countertops, vanity tops, tiles, mosaics, façade panels, cut-to-size products, and cabinetry solutions. With factory-direct advantages, strong inventory support, competitive pricing, and responsive service, we help our customers source efficiently, stay competitive, and keep projects moving.
Why Choose BCS?
• Ready-to-Use Leads: We provide a steady stream of incoming job quotes and active projects, giving our inside sales team real opportunities to follow up, convert orders, and grow accounts.
• Fast Response Advantage: Strong inventory support and responsive operations help our team turn inquiries, quotes, and follow-ups into orders efficiently.
• Sales Advantage: Factory-direct advantages, competitive pricing, and a broad product offering give our team the tools to support customers effectively and grow business.
• Global Backing: Backed by the broader Best Cheer platform and capabilities built since 1994, BCS combines local market focus with vertically integrated sourcing, manufacturing, and supply strength.
Key Responsibilities
- Follow up on inbound inquiries, online leads, call-in requests, and occasional walk-in traffic in a timely and professional manner.
- Proactively reach out to prospects via phone, email, and online platforms to convert interest into quotes, estimates, and sales orders.
- Re-engage dormant customers and conduct outbound follow-up to generate additional business opportunities.
- Prioritize incoming opportunities and prepare accurate quotes and estimates based on customer needs and project information.
- Build strong relationships with customers by understanding their project needs, recommending suitable stone and cabinet products, and providing responsive follow-up.
- Coordinate with internal teams to ensure smooth order processing, timely communication, and customer satisfaction.
- Support customers with product selection, layout discussion, and basic design coordination; work with design support when needed.
- Maintain organized records of leads, quotes, follow-up activities, and sales pipeline progress.
Qualifications
- 2+ years of experience in inside sales, lead follow-up, showroom sales, or other customer-facing sales roles.
- Strong verbal and written communication skills.
- Strong follow-up, lead conversion, and closing skills.
- Ability to manage multiple customer inquiries, quotes, and active opportunities at the same time.
- Strong interpersonal skills and the ability to build trust with customers.
- Experience in stone, cabinets, kitchen & bath, building materials, or related industries is strongly preferred.
- Ability to read basic blueprints, measurements, or project layouts is preferred.
- Experience with 2020 Design or similar cabinet design software is preferred, not required. Training can be provided for high-potential candidates.
- Bilingual English/Spanish is preferred.
- Ability to occasionally work weekends, if needed.
Compensation & Benefits
- Base salary of $45,000 plus uncapped commission. Typical first-year earnings are expected to reach $55,000–$60,000+, with higher upside for self-generated business.
- New Hire Guarantee: Full commission eligibility from Day 1 (no minimum threshold for the first 3 months) to ensure a smooth transition
- Retirement: 401(k) with 3% Company Match
- Insurance: Comprehensive Medical, Dental, and Vision plans.
- Time Off: 10 days of PTO in the first year plus Paid Holidays.
Working Conditions
Multiple environments including office and warehouse.
Equal Opportunity Employer
Best Cheer Stone is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Company
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