Installation Associate (II)
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What you'll do
- Maintaining a positive, empathetic and professional attitude toward customers and vendors all time.
- Day to day follow up for new ES installation, Reinstallation and Deinstallation request if any.
- Acknowledging and resolving customer complaints timely.
- Communicating with customers through various channels.
- Knowing our products inside and out so that you can answer questions.
- Taking prompt action on customer query & the incidents as per standard process.
- Keeping records of customer interactions, transactions, comments and complaints as per standard process
- Communicating and coordinating with colleagues as necessary.
- Ensure to follow all compliances related to workflow.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
- Maintaining a positive, empathetic and professional attitude toward customers and vendors all time.
- Day to day follow up for new ES installation, Reinstallation and Deinstallation request if any.
- Acknowledging and resolving customer complaints timely.
- Communicating with customers through various channels.
- Knowing our products inside and out so that you can answer questions.
- Taking prompt action on customer query & the incidents as per standard process.
- Keeping records of customer interactions, transactions, comments and complaints as per standard process
- Communicating and coordinating with colleagues as necessary.
- Ensure to follow all compliances related to workflow.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Company
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