Integrated Technologies Consultant II - CareAware Device Integration
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What you'll do
- Perform onsite and remote implementation of CareAware Device Integration products
- Facilitate technical discovery and provide technical expertise based on the client specific environment
- Conduct technical training with appropriate client resources such as Clinica Informatics, IT, Lab Analysts, and Biomed, onsite or remotely
- Adhere and contribute to established processes, methodologies, best practices for technical implementation, and documentation
- Advise on Device Integration deployment strategies, including interdependencies and design impacts
- Engage in client support outside of standard business hours as needed
- Establish client relationships and maintain a high level of client satisfaction
- Manage effective client communication and planning across multi-product deployments
- Manage multiple work assignments to meet utilization targets
- Effectively maintain knowledge of CareAware Device Integration products and services
- Escalate issues to engineering and support management as appropriate
- Provide coached and guidance to internal stakeholders in areas of product experience
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
As an Integrated Technologies Consultant II, you will be responsible for providing consulting implementation services to clients throughout North America for our medical device connectivity products. These services include the integrated technology deployments of hardware, software, and clinical workflow consulting. As a member of the CareAware Device Integration team, you will be focused on collaboratively guiding clients with net new, add-on, and optimization deployment of integrated devices in various clinical settings. This includes integration of lab analyzers, anesthesia systems, patient monitoring, respiratory ventilators, and infusions pumps. You will support clients through regular project events, testing calls, status meetings, and conversion support. You will contribute to implementation best practices, troubleshoot device integration, assess risk, and mitigate findings throughout client engagements in partnership with engagement management.
Duties and responsibilities include, but not limited to:
-
Perform onsite and remote implementation of CareAware Device Integration products
-
Facilitate technical discovery and provide technical expertise based on the client specific environment
-
Conduct technical training with appropriate client resources such as Clinica Informatics, IT, Lab Analysts, and Biomed, onsite or remotely
-
Adhere and contribute to established processes, methodologies, best practices for technical implementation, and documentation
-
Advise on Device Integration deployment strategies, including interdependencies and design impacts
-
Engage in client support outside of standard business hours as needed
-
Establish client relationships and maintain a high level of client satisfaction
-
Manage effective client communication and planning across multi-product deployments
-
Manage multiple work assignments to meet utilization targets
-
Effectively maintain knowledge of CareAware Device Integration products and services
-
Escalate issues to engineering and support management as appropriate
-
Provide coached and guidance to internal stakeholders in areas of product experience
Company
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