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Jobs / Customer Service Manager in Netherlands
1 month ago
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Solenis·1 month ago
1 month ago

International Account Director Channels

Utrecht, NetherlandsInternshipSenior · 10-15 yearsCustomer Service Manager

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Must-have skills for this role

  • commercial acumen
  • strategic planning
  • negotiation skills
  • business development

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About this role

Role Overview

This is a senior, high-impact commercial leadership role responsible for accelerating growth across key European channel partners in the Cleaning & Hygiene segment.

As International Account Director Channels, you will own the commercial strategy, key relationships, and execution required to drive profitable, distributor-led growth across multiple markets.

This role operates across Europe in a matrix environment and requires strong leadership and change management capabilities by driving & influencing in working closely with country teams, distributors, and cross-functional stakeholders.

Your Impact

You will be accountable for delivering sustainable organic growth across a portfolio of strategic partners, increasing market penetration, strengthening partnerships, and ensuring consistent execution across countries.

You act as the central commercial lead – not coordinating, but actively driving growth, (re)shaping strategy, and ensuring results are delivered across markets.

Key Responsibilities

Strategic Channel Leadership

  • Define and execute multi-year joint business plans with key European channel partners and local country teams

  • Build and maintain strong senior-level relationships at both central and local levels

  • Position Diversey as a preferred long-term partner within the channel ecosystem

  • Align and implement European channel strategy with local execution across markets

Driving Organic Growth

  • Deliver measurable organic revenue growth across the channel portfolio

  • Expand market penetration and increase share of wallet

  • Identify and activate new growth opportunities within distributor networks

  • Lead commercial negotiations to ensure value creation and long-term partnership success

Execution Across Markets

  • Translate European strategy into clear, actionable plans for local teams and monitor execution-with-excellence

  • Work closely with country Channel leaders to ensure alignment and delivery

  • Drive accountability and performance across markets

  • Monitor progress of key initiatives and adjust where needed

Solution & Value-Based Selling

  • Lead the positioning of Diversey’s solutions as value-driven and differentiated, enabling reporting of realized value-creation

  • Ensure consistent execution of value propositions and pricing discipline

  • Support scalable, market-relevant commercial approaches across countries

Market & Performance Insight

  • Provide actionable insights into market trends, competition, and customer needs

  • Use data to steer strategy, pricing, and portfolio focus

  • Track performance, proactively address gaps and follow up with local stakeholders

Leadership & Collaboration

  • Act as a senior commercial leader within the European channel organization

  • Collaborate closely with Marketing, Supply Chain, Finance, and Corporate teams

  • Support and coach local teams to strengthen commercial execution

Your Profile

  • Proven experience in senior commercial roles (e.g. Country, Channel, Key Account, Business Development)

  • Strong track record in managing strategic partnerships and driving growth

  • Experience working across multiple countries in a European or international role

  • Solid understanding of indirect / distributor-led business models

  • High level of commercial acumen and negotiation skills

Skills & Capabilities

  • Ability to lead without hierarchical authority in a matrix organization

  • Strong stakeholder management across different levels and countries

  • Strategic thinking combined with hands-on execution

  • Data-driven approach to performance management

  • High level of ownership, accountability, and drive

Working Environment

  • Pan-European scope, working across multiple markets

  • Highly collaborative and matrix-driven organization

  • Frequent interaction with distributors and country teams

Interested?

This role is for someone who is comfortable operating at a senior level, driving growth across complexity, and delivering results through others. If you are motivated by ownership, impact, and building strong commercial partnerships across Europe – we would like to hear from you.

Company

Solenis
Utrecht, Netherlands

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Solenis's careers site·first seen 26 Aug 2026·last verified 8 Sept 2026·How we source jobs

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