Internship: Group Operations and Technology, Quality and Service Management [January - May 2027]

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Why Join

Be part of a team that drives operational excellence and risk management across the bank. As an Operational Risk Analyst Intern, you'll gain valuable exposure to banking operations, process governance, and continuous improvement initiatives that support the bank's resilience and service quality. You'll have the opportunity to develop your analytical, problem-solving, and project management skills while contributing to initiatives that enhance operational efficiency and strengthen risk controls.

How You Succeed

To excel in this role, you'll need to be curious, analytical, and eager to learn. You'll work closely with stakeholders across business and support functions to review processes, identify improvement opportunities, and support operational risk management initiatives. Your ability to analyse data, think critically, and collaborate effectively with others will be key to delivering meaningful outcomes and supporting the bank's operational excellence agenda.

What You Do

Your responsibilities will include:

• Operational Risk Management: support the identification, assessment, and monitoring of operational risks across banking operations and processes

• Process Improvement: assist in reviewing existing workflows and identifying opportunities to improve operational efficiency, service quality, and control effectiveness

• Automation Initiatives: support process enhancement and system automation projects that streamline manual activities and improve operational effectiveness

• Data Analysis: analyse operational data, trends, and performance metrics to identify insights and support decision-making

• Risk & Control Reviews: assist in evaluating process risks, control gaps, and operational inefficiencies, and support the development of practical recommendations

• Project Support: participate in operational improvement and transformation projects, including planning, testing, implementation, and monitoring activities

• Stakeholder Collaboration: work with stakeholders across business and support functions to gather requirements, understand operational challenges, and support improvement initiatives

• Ad-hoc Projects: provide support on operational risk, quality management, and service improvement initiatives as assigned

Who You Work With

Quality and Service Management plays a key role in strengthening operational resilience, enhancing service standards, and driving continuous improvement across the organisation. You'll work alongside professionals who partner various business and support functions to manage operational risks, improve processes, and deliver sustainable operational excellence. Through this role, you'll gain valuable insights into how banking operations are governed, monitored, and continuously enhanced to support business growth and customer outcomes.

Who You Are

• Open to learning and feedback
• Strong analytical and problem-solving skills
• Curious, detail-oriented, and eager to learn
• Interested in operations, risk management, and process improvement
• Comfortable working with data and conducting analysis
• Good communication and interpersonal skills
• Able to work effectively both independently and as part of a team
• Strong organisational skills and ability to manage multiple priorities
• Proactive with a continuous improvement mindset
• Currently pursuing an undergraduate or postgraduate degree

Learning Objectives

This internship will provide you with:

• Practical exposure to operational risk management within a leading banking environment
• An understanding of how banking operations are managed, monitored, and continuously improved
• Hands-on experience identifying operational risks, process inefficiencies, and control enhancements
• Opportunities to develop analytical, problem-solving, and project management skills through real business challenges
• Exposure to process improvement, automation, and operational transformation initiatives
• Experience analysing operational data and translating insights into actionable recommendations
• Opportunities to collaborate with stakeholders across diverse business and support functions
• A deeper understanding of how strong risk management and operational excellence contribute to business performance and customer experience within a leading financial institution

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.