Ipswich Site Reliability Engineering Professional IP5 3RE
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About this role
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About the role
BT International is transforming the way we operate, evolving from traditional network operations to a modern Site Reliability Engineering (SRE) and Platform Operations model.
As a Site Reliability Engineering Professional, you will play a key role in the operational management of BT International’s global core platforms, ensuring they are reliable, secure, scalable, and deliver an exceptional customer experience. Working within our 2nd Line Operations team, you will support critical services across our international network and digital platforms, driving operational excellence, rapid incident resolution, and continual service improvement.
This is an exciting opportunity to work at the heart of BT International's next-generation platforms, collaborating with engineering, product, supplier, and operational teams to improve service reliability through automation, observability, and SRE best practices.
What you’ll be doing
- Support the 24x7 operation of BT International's core network and platform services, ensuring high availability and performance.
- Proactively monitor services, identify risks, and prevent customer-impacting incidents.
- Lead technical service restoration activities during major incidents and act as an escalation point for complex operational issues.
- Deliver against operational KPIs, SLAs, OLAs, and customer service targets.
- Drive continuous improvement through root cause analysis, problem management, automation, and defect reduction.
- Work closely with Engineering and Product teams to improve platform reliability, resilience, and operational readiness.
- Build and maintain high-quality operational documentation, including runbooks, service maps, playbooks, and handover processes.
- Develop and enhance monitoring, observability, and operational tooling capabilities.
- Support the implementation of automation and CI/CD practices to improve operational efficiency.
- Coach and support your colleagues and customer-facing operational teams, ensuring customer service excellence remains at the heart of everything we do.
- Collaborate effectively with global operational teams, suppliers, and stakeholders to deliver outstanding service outcomes.
Essential Skills / Experience
- Experience supporting business-critical services within a 24x7 Operations, NOC, Service Operations, or Site Reliability Engineering (SRE) environment.
- Strong technical knowledge of IP and Optical networking and WAN technologies, including MPLS, BGP, OSPF, Ethernet, SD-WAN, Internet, and Cloud connectivity services.
- Experience troubleshooting complex end-to-end services across network, platform, cloud, and application environments.
- Knowledge of SRE principles, including reliability, availability, automation, observability, and operational resilience.
- Hands-on experience with monitoring and observability tools such as Dynatrace, Splunk, Grafana, ELK, Prometheus, or similar platforms.
- Strong working knowledge of Incident, Problem, Change, and Major Incident Management practices, including Root Cause Analysis (RCA).
- Excellent analytical and problem-solving skills, with the ability to make decisions under pressure.
- Strong communication and stakeholder management skills, with a customer-focused approach.
- Ability to work collaboratively across global, cross-functional teams and adapt in a fast-paced operational environment.
- Passion for continuous improvement, innovation, and operational transformation.
Our Package
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- 10% on target annual bonus
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running. With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI. If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.
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