IT Commercial Head

Location: Gurgaon, Haryana, India

We are seeking an experienced IT Commercial Head to lead and govern the organization's Commercial Technology landscape. This role will be accountable for delivering business value through enterprise platforms including Salesforce.com (SFDC), Marketo, Adobe Commerce, customer-facing web applications, and SAP-integrated commercial solutions. You will drive strategic transformation initiatives, support business growth, and ensure the delivery of secure, scalable, and innovative technology capabilities across the Commercial ecosystem.

A key focus of the role will be leading the replacement and transition of the existing Commercial technology landscape, ensuring successful separation from legacy systems while establishing a future-ready platform that supports long-term business objectives.

What you will get

• Opportunity to own and shape the global Commercial IT strategy and roadmap.

• Leadership role driving large-scale digital transformation and commercial technology modernization initiatives.

• Ownership of industry-leading platforms including Salesforce, Marketo, Adobe Commerce, SAP integrations, and customer-facing digital applications.

• Exposure to global stakeholders across Sales, Marketing, Customer Service, eCommerce, and Digital business functions.

• Responsibility for strategic technology investments, vendor partnerships, and enterprise-wide innovation programs.

• Opportunity to drive customer experience improvements, digital growth initiatives, and operational excellence across commercial channels

What you will do

• Act as the lead IT partner for Sales, Marketing, eCommerce, Customer Service, and Digital teams. Own the Commercial IT ecosystem including Salesforce.com, Marketo, Adobe Commerce, customer-facing web applications, reporting solutions, and SAP integrations

• Lead governance, strategy, delivery, and adoption of Salesforce.com capabilities. Drive customer engagement, pipeline visibility, and sales process effectiveness.

• Enable campaign management, lead nurturing, lead scoring, and customer engagement programs and ensure integration across Salesforce, Adobe Commerce, SAP, and web channels

• Partner with Digital teams to lead Adobe Commerce (Magento) strategy, delivery, and operational excellence. Enable B2B and B2C eCommerce capabilities, customer journeys, product management, pricing, promotions, and online sales growth.

• Ensure robust integration between Commercial platforms and SAP. Support end-to-end business processes covering customer data, pricing, inventory, orders, transactions, and reporting

• Manage project scope, budgets, timelines, risks, dependencies, and stakeholder expectations. Coordinate global teams, business functions, and technology partners to ensure successful delivery.

• Ensure compliance across all Commercial applications, customer data platforms, and digital channels. Govern access controls, workflow approvals, integrations, and audit requirements

What we are looking for

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related discipline.

• Master's Degree in Business Administration or a related field preferred.

• 10+ years of IT leadership experience in complex global organizations.

• Proven experience leading Commercial IT, CRM, eCommerce, and Digital platform landscapes.

• Experience delivering large-scale Salesforce implementations and enterprise technology transformation programs.

• Deep expertise in Salesforce.com (SFDC), Marketo, Adobe Commerce (Magento), SAP integrations, APIs, and middleware technologies.

• Strong stakeholder management, business partnering, and vendor management capabilities.

About Lonza

At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of.

Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we value diversity and are committed to creating an inclusive environment for all employees. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board.

Ready to shape the future of life sciences? Apply now.