Remote Recruitment·2 days ago
2 days ago
IT Helpdesk Agent
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What you'll do
- Provide first-line support for hardware, software and account issues
- Log, track and resolve tickets in the helpdesk system
- Reset passwords and manage user access via Active Directory
- Escalate complex issues to second-line support
- Document fixes and update the internal knowledge base
What they're looking for
- Experience with Active Directory and user account management
- Experience in a first-line IT support or helpdesk role
- Comfort troubleshooting common hardware and software issues
- Reliable home internet and a quiet space for UK-hours work
- Clear communication when explaining fixes to non-technical users
Nice to have
- Familiarity with remote support tools
- Experience with ticketing systems such as Zendesk or Freshdesk
- A relevant IT certification
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Salary: R29 000 – R32 000 per month
Remote Recruitment is hiring an IT Helpdesk Agent for a UK-based employer, fully remote from South Africa.
Role overview
You'll be the first point of contact for a UK team's IT issues, troubleshooting problems and keeping people working.
Key responsibilities
- Provide first-line support for hardware, software and account issues
- Log, track and resolve tickets in the helpdesk system
- Reset passwords and manage user access via Active Directory
- Escalate complex issues to second-line support
- Document fixes and update the internal knowledge base
What you'll need
- Experience with Active Directory and user account management
- Experience in a first-line IT support or helpdesk role
- Comfort troubleshooting common hardware and software issues
- Reliable home internet and a quiet space for UK-hours work
- Clear communication when explaining fixes to non-technical users
Nice to have
- Familiarity with remote support tools
- Experience with ticketing systems such as Zendesk or Freshdesk
- A relevant IT certification
What's on offer
A permanent, fully remote role with a UK employer, working 09:00–17:00 UK time (11:00–19:00 SAST), with room to grow into second-line support.
Company
Remote Recruitment
Gauteng, South Africa
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