IT - Operation Manager
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About this role
Essential Functions
o Lead IT department operational planning and projects and organize and negotiate the
allocation of IT resources.
o Work with stakeholders to define business and systems requirements for new
technology implementations.
o Ensure the efficient utilization of IT resources – including personnel and equipment –
across the organization.
o Oversee all reports and documentation related to network and systems operations.
o Develop maintenance schedules for network and systems equipment.
o Conduct system feasibility studies and testing.
o Develop and implement all functional policies and procedures, including those for
network architecture, standards, purchasing, and service provision.
Position Qualifications
Education:
o University degree in the field of computer science or information systems or
equivalent 12+ years related work experience.
Experience:
o Strong technical knowledge of network and PC operating systems.
o Strong technical knowledge of current network hardware, protocols, and standards.
o Extensive application support experience.
o Extensive knowledge of programming languages.
o Proven experience in IT infrastructure planning and development.
o Excellent understanding of the organization’s goals and objectives.
o In-depth knowledge of applicable data privacy practices and laws.
o Strong understanding of human resource management principles, practices, and
procedures.
o Strong understanding of project management principles.
Skills:
General:
o Manage the deployment, monitoring, maintenance, development, upgrade, and
support of IT systems, including networks, data centers, servers, PCs, operating
systems, and associated hardware.
o Develop business case justifications and cost/benefit analyses for IT spending and
initiatives.
o Approve purchase of equipment and supplies in order to meet operational
requirements of the business.
o Analyze existing operations and make recommendations for the improvement and
growth of the network infrastructure and IT systems.
o Conduct research and remain current with the latest technologies and solutions in
support of procurement efforts.
o Develop requests for proposals.
Administrative & Compliance skills:
o Practice asset management for IT hardware, software, and equipment.
o Manage operations staffing, including recruitment, supervision, scheduling,
development, evaluation, and disciplinary actions.
o Establish and maintain regular written and in-person communications with the
organization’s executives, department heads, and end users regarding pertinent IT
activities.
o Oversee operations-related projects and project portfolio.
o Assist in the provisioning of end-user services, including help desk and technical
support services.
Company
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