IT Operations and Support Engineer
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What you'll do
- Serve as the primary point of contact for end-user technology support
- Deliver outstanding customer experience while ensuring employees have the technology they need to be productive and successful
- Provide technical support across GSG's modern cloud-based environment
- Troubleshoot hardware and software issues
- Manage endpoint deployments
- Administer user accounts
- Contribute to the continuous improvement of IT services
What they're looking for
- Exceptional customer service
- Strong technical troubleshooting skills
- Proactive approach to problem solving
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Global Strategy Group (GSG) works at the intersection of business, politics, and causes. Our team is made up of a great group of professionals who come from various backgrounds in strategic communications, research, and public affairs. Our culture and values play an integral role in how we operate, and we work hard to bring passion, energy, and drive to everything we do! Global Strategy Group is the go-to public affairs, communications, and research partner for companies, causes, and campaigns. We work with our clients to build their reputations, tackle big challenges, and win.
We are seeking an IT Operations & Support Engineer to join the Information Technology team. This is a hands-on, highly visible role that serves as the primary day-to-day technology resource for GSG employees. If something is not working, you will often be the first person they call. We are looking for someone who enjoys that responsibility, takes ownership of problems, communicates clearly, and takes pride in making technology easier for people to use.
The IT Operations & Support Engineer will provide technical support across GSG's modern cloud-based environment, troubleshoot hardware and software issues, manage endpoint deployments, administer user accounts, and contribute to the continuous improvement of IT services. Success in this role requires exceptional customer service, strong technical troubleshooting skills, and a proactive approach to problem solving.
This position reports to the Senior Vice President, Information Technology and works closely with the Systems Administrator to maintain a secure, reliable, and efficient technology environment. This role is a strong fit for someone who enjoys frontline support but wants broader exposure to IT operations. You will work closely with the Senior Vice President of Information Technology and Systems Administrator and gain hands-on experience across endpoint management, identity and access, SaaS administration, security, automation, and technology projects in a modern cloud-based environment.
Company
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