IT/OT Support Specialist - Laboratory and Manufacturing Systems (Onsite, Mengeš)

D-ploy is a leading IT and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Responsibilities

• Provide onsite IT and OT support for laboratory devices, manufacturing systems, and local applications in a regulated environment.
• Troubleshoot hardware, Windows operating systems, connectivity, and application-related issues.
• Perform installations, moves, changes, hardware replacements, and device restarts.
• Support thin clients, industrial PCs, instrument workstations, and LAC/E systems.
• Manage incidents, service requests, problems, and change activities in line with IT service management processes.
• Support local applications, including user access management and application retirement activities.
• Create and maintain IQ and OQ documentation.
• Support application and instrumentation software upgrades.
• Install, configure, and support local databases, including Microsoft SQL Server Express.
• Execute backup, restore, and restore testing activities.
• Develop backup scripts, work instructions, and technical documentation.
• Coordinate support activities with internal IT teams and external vendors.
• Maintain accurate inventories of supported applications and devices.
• Collaborate closely with end users to resolve technical issues and ensure minimal disruption to laboratory and manufacturing operations.

Requirements

• Experience in IT support, application support, laboratory IT, or OT support.
• Strong troubleshooting skills across hardware, Windows operating systems, networking, and local applications.
• Good knowledge of networking, databases, and user access management.
• Ability to follow technical procedures and produce accurate technical documentation.
• Strong communication, organizational, and customer service skills.
• Experience supporting laboratory instruments, manufacturing systems, or industrial environments is an advantage.
• Experience in the pharmaceutical, biotechnology, or another regulated industry is an advantage.
• Knowledge of GxP, IQ/OQ processes, or other regulated industry requirements is an advantage.
• Familiarity with ServiceNow, ITIL, Citrix, Microsoft SQL Server Express, or automated backup solutions is an advantage.
• Fluency in Slovenian and English (both written and spoken) is essential.
• Candidate must provide a Criminal Record Certificate issued no more than 3 months before the start date.

Benefits

• Broad range of activities, tasks, and projects
• Flexible working conditions
• Vouchers (B-day voucher, wedding, and new born surprise)
• Fishing for Friends program – our referral program
• Refreshments in the D-ploy office
• Company-sponsored events

Is IT in your DNA?