IT Senior Systems Analyst
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What you'll do
- Gather, document, and translate business requirements into clear system specifications and functional designs.
- Configure, administer, and support core platforms and the interfaces between them, including menu/item data, labor and sales exports, GL feeds, and employee data sync.
- Lead system testing and user acceptance testing (UAT) for upgrades, patches, and new rollouts.
- Troubleshoot escalated system issues from stores and HQ; drive root-cause analysis and resolution.
- Partner with the IT Manager and vendors on system upgrades, data migrations, and new store technology setup.
- Lead system readiness for new store openings and remodels: system builds, item and pricing setup, validation, and day-one support.
- Maintain system documentation, process maps, and data-integrity standards across integrated platforms.
- Build reports, dashboards, and queries that support Operations, Finance, and People teams.
- Participate in after-hours and weekend support coverage for critical issues affecting store operations.
- Support security and compliance requirements across in-scope systems, including PCI DSS, access reviews, and least-privilege user provisioning.
What they're looking for
- 5+ years of experience as a systems or business analyst, ideally supporting multi-site retail or restaurant operations.
- Strong working knowledge of POS, inventory, or HRIS/payroll systems and their integrations.
- Proven experience gathering requirements, writing functional specifications, and leading UAT.
- Strong SQL, reporting, and data-analysis skills.
Nice to have
- Bachelor's degree in information systems, computer science, or a related field (or equivalent experience).
- Business analysis certification (e.g., CBAP, CCBA) or retail/restaurant systems experience.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
About Us
Life’s BETTER with you on our team!
Better Buzz Coffee is growing! Join the team and help create a BUZZ that is felt, seen, heard & remembered. We inspire our guests to rise early, dream big & have fun!
We currently hiring for a newly created position for a Senior Systems Analyst for our Information Technology Department!
We are always pushing forward, growing & improving to ensure we are the absolute best we can bee for our guests & teams!
What are you waiting for? Visit our website to learn more about Better Buzz Coffee and apply to join the team!
BetterBuzzCoffee.com
Reporting to the Vice President of Information Technology, the Senior Systems Analyst will translate our business needs into system requirments and keep our platforms in good working order. This position will oversee the systems that run our operations and help scale our growing business.
The pay range is $105,000 - $130,000 per year.
This position is office based with occasional travel to store locations as needed. This position has a home base in the UTC area of San Diego, CA.
PERKS OF WORKING AT BETTER BUZZ:
-Work with an amazing team of coffee enthusiasts
-Work with a growing brand
-Medical, Dental, Vision, Life Insurance and more & 401K with a match
-10 Days Paid Time Off
Responsibilities
-Gather, document, and translate business requirements into clear system specifications and functional designs.-Configure, administer, and support core platforms and the interfaces between them, including menu/item data, labor and sales exports, GL feeds, and employee data sync.-Lead system testing and user acceptance testing (UAT) for upgrades, patches, and new rollouts.-Troubleshoot escalated system issues from stores and HQ; drive root-cause analysis and resolution.-Partner with the IT Manager and vendors on system upgrades, data migrations, and new store technology setup.-Lead system readiness for new store openings and remodels: system builds, item and pricing setup, validation, and day-one support.-Maintain system documentation, process maps, and data-integrity standards across integrated platforms.-Build reports, dashboards, and queries that support Operations, Finance, and People teams.-Participate in after-hours and weekend support coverage for critical issues affecting store operations.-Support security and compliance requirements across in-scope systems, including PCI DSS, access reviews, and least-privilege user provisioning.
Qualifications
REQUIRED -5+ years of experience as a systems or business analyst, ideally supporting multi-site retail or restaurant operations.-Strong working knowledge of POS, inventory, or HRIS/payroll systems and their integrations.-Proven experience gathering requirements, writing functional specifications, and leading UAT.-Strong SQL, reporting, and data-analysis skills.
PREFERRED QUALIFICATIONS-Bachelor's degree in information systems, computer science, or a related field (or equivalent experience).-Business analysis certification (e.g., CBAP, CCBA) or retail/restaurant systems experience.
About Better Buzz
Founded in 2002 by two college students with a dream and a coffee cart, Better Buzz has grown into a thriving community with locations across California, Nevada, Arizona and soon Florida. We roast our own organic, fair trade, and rainforest-certified coffee weekly!
We’re serious about quality, connection, and having a blast while doing it. At Better Buzz, you’re not just making coffee — you’re making people’s day.
Better Buzz encourages you to be bold and authentically you! We are proud to be an equal opportunity employer that celebrates the unique differences of our diverse team. We welcome individuals from all backgrounds and consider every qualified applicant without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other protected class. Better Buzz is also committed to offering reasonable accommodation to qualified job applicants with disabilities. If you need assistance or an accommodation, please contact us at hr@betterbuzzcoffee.com
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