Illinois Tool Works·13 days ago
13 days ago
IT Service Desk Analyst
Sign up free to see how well your resume matches this role.
What you'll do
- Serve as the primary contact for incident resolution and service requests
- Ensure prompt and professional support in a fast-paced environment
- Troubleshoot technical issues
- Maintain accurate documentation
What they're looking for
- Experience in enterprise service desks
- Strong customer service skills
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Seeking an IT Service Desk Analyst to serve as the primary contact for incident resolution and service requests, ensuring prompt and professional support in a fast-paced environment. Key responsibilities include troubleshooting technical issues and maintaining accurate documentation. Ideal candidates have experience in enterprise service desks and strong customer service skills.
Skills
- incident management
- service desk support
- microsoft active directory
- windows 11 support
- microsoft 365 administration
- remote support tools
- ticketing systems
- it service management
- user account administration
- microsoft entra id
- intune
- ios support
- android support
- knowledge management
- endpoint security
- device compliance
- cybersecurity
- problem resolution
- root cause analysis
- collaboration tools
- documentation
- team collaboration
- analytical skills
- powershell scripting
- itil foundation
Company
Illinois Tool Works
Troy, United States of America
Company facts come from this company's own listings. We only show what the postings themselves carry.