Coinmerce·18 days ago
18 days ago
IT Service Desk Intern
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What you'll do
- Provide immediate, face-to-face assistance for workstation issues, laptop setups, monitors, printers, conference room hardware systems, and peripherals.
- Manage incoming help desk tickets and inquiries, troubleshooting issues related to macOS, office applications, and local connectivity (LAN/Wi-Fi/VPN).
- Prepare, image, and configure laptops and devices for new hires, and process returned hardware following secure offboarding workflows.
- Assist with day-to-day user administration including password resets, account provisioning, group assignments, and multi-factor authentication (MFA) setups.
- Keep accurate logs of IT hardware, monitor stock levels for cables and accessories, and assist with physical asset audits.
- Help write and maintain step-by-step end-user visual guides for common technical issues to support self-service learning across the organization.
What they're looking for
- Currently enrolled in a relevant educational program (MBO level ¾ or HBO Information Technology, Computer Science, System Administration, or related fields) in the Netherlands.
- Available for an on-site internship for a period of 5 to 6 months and for a minimum of 4 days per week
- Excellent written and spoken English (English is the primary working language for this role).
- Basic familiarity with operating systems (Windows 10/11, macOS), cloud tools (Microsoft 365, Google Workspace), and general IT networking fundamentals (IPs, routers, switches).
- Curious, eager to learn, and ready to get hands-on with hardware and troubleshooting.
- Strong interpersonal skills with a helpful, patient approach when assisting colleagues with varying levels of technical knowledge.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Who are we
About the role
Company
Coinmerce
Schiphol
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