Holmes-and-hills-llp·12 days ago
12 days ago
IT Service Desk Technician
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What you'll do
- Provide first and second-line IT support to employees across multiple offices.
- Respond to support requests through the Service Desk Portal and telephone.
- Manage incidents and service requests within agreed timescales.
- Keep support tickets accurate and up to date, recording actions and resolutions.
- Escalate more complex issues to senior members of the IT team when required.
- Keep users updated on progress and expected resolution times.
- Troubleshoot issues with computers, laptops, mobile devices and other IT equipment.
- Resolve hardware, software, printing and connectivity issues.
- Support users with Windows, Microsoft Office and Microsoft 365 applications.
- Assist with Microsoft Teams, Outlook, OneDrive and other Microsoft 365 services.
- Provide support by telephone, remote access or in person.
- Set up, configure and deploy laptops, desktops and mobile devices.
What they're looking for
- Experience in an IT Service Desk, Helpdesk or Technical Support role.
- Good troubleshooting and problem-solving skills.
- Experience supporting Windows 10/11.
- Good knowledge of Microsoft Office and Microsoft 365.
- Experience supporting laptops, desktops, printers and mobile devices.
Nice to have
- Microsoft 365 Administration
- Microsoft Entra ID
- Microsoft Intune
- Windows Autopilot
- SharePoint and OneDrive
- Exchange Online
- Active Directory
- Remote support tools such as TeamViewer
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Job Vacancy
Company
Holmes-and-hills-llp
Marks Tey, United Kingdom
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