IT Support & Asset Technician
Sign up free to see how well your resume matches this role.
What you'll do
- Lead standard creation and ensure adherence across global asset technician teams
- Act as a point of escalation for process, technical, and operational queries
- Provide hardware support for a wide range of devices, including Apple and Windows products
- Deliver software support across macOS and Windows environments (including Boot Camp and Parallels)
- Triage assets and diagnose hardware or cosmetic issues, recommending appropriate repairs
- Troubleshoot internal systems and resolve day-to-day operational challenges
- Manage repair timelines, partner deadlines, and ensure high-quality completion standards
- Compile repair data and provide performance reporting to management
- Maintain accurate asset tracking and update customer portals with real-time status
- Prepare assets for shipment, including picking, packing, labeling, and coordinating with couriers
- Receive, inspect, and process inbound shipments; stock inventory appropriately
- Assist with loading and unloading shipments and warehouse material handling
What they're looking for
- Previous experience leading or mentoring a team in a fast-paced or high-demand environment
- Experience in logistics, warehousing, IT support, or hardware repair (preferred)
- Strong technical aptitude with a willingness to learn device repair and troubleshooting
- Familiarity with Apple and Windows operating systems
- Proficiency with Microsoft Office and Google Workspace (especially Excel/Sheets)
- Excellent time management skills with the ability to prioritize and make quick decisions
- Strong written and verbal communication skills
- High attention to detail and commitment to data accuracy
- A proactive, customer-focused mindset with strong problem-solving abilities
- Ability to work independently while contributing effectively to a team
- Flexible and adaptable approach to changing priorities and customer needs
- Comfortable being hands-on with inventory, equipment handling, and warehouse operations
Nice to have
- Experience with inventory management or asset tracking systems
- Background in IT hardware repair or technical environments
- Knowledge of global logistics or multi-region operations
- Experience working with ticketing or queue management systems
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
A perk you’ll enjoy from day one:
Complimentary breakfast and lunch options, always-stocked snacks, and convenient on-site parking.
Overview
As an ITL Asset Technician, you will play a critical role in bridging warehouse operations with hands-on technical support. This position combines logistics expertise with IT hardware diagnostics, repair coordination, and team leadership responsibilities in a fast-paced, high impact environment.
Who We Are
EOS IT Solutions is a global technology and logistics company delivering Collaboration and Business IT Support services to some of the world’s largest industry leaders.
We pride ourselves on delivering high-quality service through innovation, operational excellence, and strong partnerships—while creating opportunities for our employees to grow and succeed.
What You’ll Do
- Lead standard creation and ensure adherence across global asset technician teams
- Act as a point of escalation for process, technical, and operational queries
- Provide hardware support for a wide range of devices, including Apple and Windows products
- Deliver software support across macOS and Windows environments (including Boot Camp and Parallels)
- Triage assets and diagnose hardware or cosmetic issues, recommending appropriate repairs
- Troubleshoot internal systems and resolve day-to-day operational challenges
- Manage repair timelines, partner deadlines, and ensure high-quality completion standards
- Compile repair data and provide performance reporting to management
- Maintain accurate asset tracking and update customer portals with real-time status
- Prepare assets for shipment, including picking, packing, labeling, and coordinating with couriers
- Receive, inspect, and process inbound shipments; stock inventory appropriately
- Assist with loading and unloading shipments and warehouse material handling
- Conduct cycle counts and support ongoing inventory audits
- Partner with regional and global inventory teams for alignment and process consistency
- Support new hire equipment deployment and regional logistics coordination
- Oversee e-waste processing, donation logistics, and proper disposal practices
- Travel to customer sites within the region for urgent technical or logistical requests
- Work efficiently in a fast-paced, team-driven environment while maintaining high data integrity standards
- Take on additional tasks or special projects as assigned by site leadership
What You Need to Succeed
- Previous experience leading or mentoring a team in a fast-paced or high-demand environment
- Experience in logistics, warehousing, IT support, or hardware repair (preferred)
- Strong technical aptitude with a willingness to learn device repair and troubleshooting
- Familiarity with Apple and Windows operating systems
- Proficiency with Microsoft Office and Google Workspace (especially Excel/Sheets)
- Excellent time management skills with the ability to prioritize and make quick decisions
- Strong written and verbal communication skills
- High attention to detail and commitment to data accuracy
- A proactive, customer-focused mindset with strong problem-solving abilities
- Ability to work independently while contributing effectively to a team
- Flexible and adaptable approach to changing priorities and customer needs
- Comfortable being hands-on with inventory, equipment handling, and warehouse operations
- Ability to lift and move equipment in a warehouse environment
Desirable Skills
- Experience with inventory management or asset tracking systems
- Background in IT hardware repair or technical environments
- Knowledge of global logistics or multi-region operations
- Experience working with ticketing or queue management systems
Why Join Us
At EOS IT Solutions, you’ll be part of a high-performing IT Logistics team supporting a global technology client. You’ll gain hands-on experience in a fast-paced environment where quality, accountability, and teamwork drive success.
Perks (Site-Specific – Subject to Availability)
- Onsite parking
- Electric vehicle (EV) charging access
- Complimentary breakfast and/or lunch options
- Snacks and beverages available onsite
- Employee discounts through partner programs
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
#INDNAMER
#LI-ONSITE #LI-VP
Company
Company facts come from this company's own listings. We only show what the postings themselves carry.