IT Support Specialist (12 Month Fixed Term Contract)
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About this role
At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
THE WORK:
At Ripple, our outstanding IT team not only ensures the lights stay on, but also allows our employees worldwide to work with maximum efficiency! We’re looking for a hard-working IT Support Specialist to join the team. They will need to be highly motivated and organized, able to work as part of a team. This position will work with the IT Support Manager!
WHAT YOU'LL DO:
- Provide front-line IT support via walk-ups, tickets, and chat, ensuring timely resolution within SLAs.
- Support and troubleshoot SaaS applications such as Google Workspace, Okta, Atlassian Cloud, Slack, and others.
- Deliver technical expertise in macOS, Windows, and device/identity management (Azure AD, Jamf, Intune).
- Manage employee lifecycle tasks, including onboarding, offboarding, and equipment reclamation.
- Lead New Hire IT Orientation and provide day-one technical guidance.
- Act as the point of contact for conference room AV systems (Neat, Crestron, Zoom)
- Maintain accurate asset management and inventory records.
- Develop and maintain IT documentation for end users and internal teams.
- Support IT initiatives, including deployments, office moves, and system migrations.
- Provide coverage for teammates during absences; participate in global on-call rotations when required.
WHAT YOU'LL BRING:
- Proven experience providing IT support in a corporate environment.
- Proficiency with ticketing systems such as Jira and FreshService
- Hands-on experience supporting enterprise SaaS platforms.
- Familiarity with conference room technologies (Neat, Crestron, Logitech).
- Experience with Wi-Fi, VPN, DNS, or basic networking troubleshooting.
- Knowledge of information security best practices.
- Strong problem-solving and communication skills.
- Willingness to work onsite 5 days a week to foster collaboration, real-time troubleshooting, and team innovation.,
WHO WE ARE:
Do Your Best Work
- The opportunity to build in a fast-paced start-up environment with experienced industry leaders
- A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
- Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
- In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
- Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
- We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
Take Control of Your Finances
- Competitive salary, bonuses, and equity
- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
Take Care of Yourself
- R&R days so you can rest and recharge
- Generous wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy - work with your manager to take time off when you need it
- Industry-leading parental leave policies. Family planning benefits.
- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
Benefits listed above are for full-time employees.
Company
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