IT Support Specialist
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What you'll do
- Helpdesk & Technical Support: Resolve end-user support tickets, troubleshoot hardware/software issues, and assist with computer setups.
- Hardware & Software Maintenance: Install, configure, and update workstations, peripherals, and operating systems.
- Network & Infrastructure Support: Monitor local area networks (LAN), Wi-Fi, routers, and switches to maximize system uptime.
- Security & Backups: Enforce basic cybersecurity measures, run data backups, and follow disaster recovery procedures.
- Asset & Vendor Management: Track IT inventory, document system processes, and coordinate with external tech vendors.
What they're looking for
- Active Top Secret clearance
- Ability to obtain SCI access with a CI polygraph
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
AnaVation is seeking an IT Support Specialist to join our growing work program to support a wide range of IT-focused tasks. We are seeking a team member who will provide superior customer service and is committed to the successful operation of our customer’s information technology systems. The selected candidate will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Core Responsibilities include:
- Helpdesk & Technical Support: Resolve end-user support tickets, troubleshoot hardware/software issues, and assist with computer setups.
- Hardware & Software Maintenance: Install, configure, and update workstations, peripherals, and operating systems.
- Network & Infrastructure Support: Monitor local area networks (LAN), Wi-Fi, routers, and switches to maximize system uptime.
- Security & Backups: Enforce basic cybersecurity measures, run data backups, and follow disaster recovery procedures. )
- Asset & Vendor Management: Track IT inventory, document system processes, and coordinate with external tech vendors.
This position is on with our customer in Quantico, VA and cannot be supported remotely.
This position requires an active Top Secret clearance and the ability to obtain SCI accesses with a CI polygraph.Company
Company facts come from this company's own listings. We only show what the postings themselves carry.