IT Technician
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What you'll do
- Provide adequate and effective leadership within the department, working closely with hotel management for the efficient maintenance, enhancement and management of all hotel based IT systems.
- Install, configure, manage, maintain, test, evaluate, and repair computer networks, workstations, support server system(s), supporting hardware/software, user accounts, and computer/telephone rooms.
- Train/instruct users in proper use and security of all systems.
- Troubleshoot/repair/resolve technical problems/issues related to computer hardware/software/LAN and WAN/internet.
- Respond to program error messages.
- Provide network communications support and technical guidance.
- Refer major problems to vendors/technicians.
- Analyze, recommend, and implement process improvements.
- Consult with others to assess/analyze/resolve computing needs and system requirements.
- Inspect, test, and diagnose computer equipment/systems.
- Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system enhancements.
- Plan, coordinate, and implement network security measures.
What they're looking for
- IT tertiary qualification (degree or diploma)
- At least 4 years in the IT field and a minimum of 1-year experience within a hospitality environment
- Full Microsoft and Microsoft Server literacy
- Administrative skills on Opera PMS
- Must have working knowledge of NEC PABX for 1st line support
- HP switches, VLANS, TCP/IP and Routing
- Thorough understanding of Wireless networking using Ruckus
- Simphony POS knowledge and administrative skills
- CCNA or Min 3 years switching experience
- Oracle Knowledge
- N+ or A+
Nice to have
- Experienced in supporting hotel IT infrastructure
- Professional Disposition and Team Player
- People orientated and results driven
- Professional communication and email etiquette
- Strong and effective planning and organizing skills to ensure operational efficiencies
- Ability to work within a pressurized environment
- Ability to use Initiative and be proactive and self-driven
- Ability to work without supervision and within a team
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
IT Technician
The Westin Cape Town | Information Technology
Reports to: Director of IT
Employment Type: Full-Time
About the Role
The Westin Cape Town is looking for a service-focused and technically skilled IT Technician to join our IT team.
Reporting directly to the Director of IT, the successful candidate will provide Tier 1 and Tier 2 technical support and assist with the day-to-day operation and maintenance of the hotel's technology environment.
Key Responsibilities
- Provide Tier 1 & 2 technical support to all hotel departments.
- Troubleshoot hardware, software, network and connectivity issues.
- Support and maintain HP Aruba networking infrastructure, including switches and wireless access points.
- Support hotel systems including Opera, Micros/POS, telephony, Wi-Fi and conference technology.
- Coordinate and monitor IT suppliers in line with agreed SLAs.
- Ensure IT incidents and requests are actioned, resolved or appropriately escalated.
- Assist with IT projects, upgrades, cybersecurity and infrastructure improvements.
- Assist with IT operational expenditure and asset management.
- Support disaster recovery and business continuity activities.
- Ensure compliance with Marriott IT security, audit and technology standards.
- Deliver excellent customer service to hotel associates and guests.
- Work shifts, weekends and public holidays as required.
Requirements
- Relevant IT qualification.
- Previous experience in an IT Technician / IT Support role.
- Good understanding of networking, Windows and Microsoft 365.
- Practical experience with HP Aruba Networking.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer-service skills.
- Ability to work independently and as part of a team.
- ITIL Fundamentals – advantageous.
- Mitel PBX/telephony experience – advantageous.
- Previous hotel/hospitality IT experience – advantageous.
What We Are Looking For
A hands-on IT professional who takes ownership, enjoys solving problems and understands that technology and service are essential to the guest experience.
Join our team at The Westin Cape Town and be part of a global Marriott International environment.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Company
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