IT Technician
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What you'll do
- Provide first-level help desk support for employees, prioritizing and tracking requests through the IT ticketing system.
- Troubleshoot, maintain, configure, repair, and upgrade end-user hardware, software, and mobile devices.
- Escalate issues to internal teams or external vendors as required to ensure timely resolution.
- Support onboarding activities by preparing equipment, user accounts, and technology resources for new employees.
- Monitor and maintain inventory of IT hardware, accessories, and supplies.
- Participate in daily system monitoring activities and respond appropriately to system and security incidents.
- Assist with the management and maintenance of on-premise servers and systems.
- Contribute to continuous improvement initiatives that enhance service delivery and the end-user experience.
- Ensure compliance with GMP, data integrity, information security, privacy, and safety requirements.
- Provide recommendations on the selection and implementation of new technologies.
What they're looking for
- Bachelor’s degree in Computer Science, Information Systems, or a diploma in Network Engineering or a related field.
- Minimum 1 year of experience in a related IT support role.
Nice to have
- Relevant Microsoft certifications are considered an asset.
- Experience in pharmaceutical, food, cosmetic, or other regulated manufacturing environments is considered an asset.
- Valid driver's license and passport are considered assets.
- Bilingual English/French or Portuguese is considered an asset.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
At Septodont, a global leader in dental products and a key player in pharmaceutical development and contract manufacturing (CDMO), we are proud to work every day to improve patients’ health and well-being.
Present in more than 110 countries, the Group relies on the energy, expertise, and passion of 2,600 employees. With 6 international production sites, Septodont combines industrial excellence, technological expertise, and innovation to meet the needs of healthcare professionals worldwide.
In North America, our operations include facilities in Ontario, Quebec, and Pennsylvania. Our Cambridge, Ontario site is home to Novocol Pharma – a thriving center of innovation with over 40 years of expertise in sterile injectable cartridges and combination product manufacturing. Backed by a team of more than 675 dedicated professionals and modern facilities, we deliver high-quality, customer-focused solutions to partners around the world.
Beyond our expertise, our people are our greatest strength. We foster a stimulating work environment where everyone can learn, grow, and build a career that reflects their aspirations, supported by continuous training and internal mobility. As a socially responsible company, we place diversity and inclusion at the heart of our development, convinced that they enhance collective performance and foster human experience.
Joining Septodont means becoming part of a human-scale international group and contributing to a meaningful mission: improving health for as many people as possible. What if your next professional chapter started with us?
We have an opportunity for an IT Technician
JOB SUMMARY
RESPONSIBILITIES
Provide first-level help desk support for employees, prioritizing and tracking requests through the IT ticketing system.
Troubleshoot, maintain, configure, repair, and upgrade end-user hardware, software, and mobile devices.
Escalate issues to internal teams or external vendors as required to ensure timely resolution.
Support onboarding activities by preparing equipment, user accounts, and technology resources for new employees.
Monitor and maintain inventory of IT hardware, accessories, and supplies.
Participate in daily system monitoring activities and respond appropriately to system and security incidents.
Assist with the management and maintenance of on-premise servers and systems.
Contribute to continuous improvement initiatives that enhance service delivery and the end-user experience.
Ensure compliance with GMP, data integrity, information security, privacy, and safety requirements.
Provide recommendations on the selection and implementation of new technologies.
JOB REQUIREMENTS
Education
Bachelor’s degree in Computer Science, Information Systems, or a diploma in Network Engineering or a related field.
Relevant Microsoft certifications are considered an asset.
Experience and Skills
Minimum 1 year of experience in a related IT support role.
Experience in pharmaceutical, food, cosmetic, or other regulated manufacturing environments is considered an asset.
Strong customer service and organizational skills with the ability to manage multiple priorities.
Excellent verbal and written communication skills, including the ability to communicate technical information effectively.
Strong analytical and problem-solving abilities with a proactive and self-directed approach.
Comfortable working in a fast-paced environment with changing priorities.
Team-oriented, flexible, and open-minded.
Availability to participate in on-call rotations and support multiple shifts as required.
Valid driver's license and passport are considered assets.
Bilingual English/French or Portuguese is considered an asset.
Compensation
What We Offer
Excellent compensation and benefits package
RRSP Program
Discounted gym memberships
Programs supporting work-life balance (EAP)
Corporate discounts and perks
Employee recognition program
Social events and spirit days
Work Authorization: Applicants must be legally authorized to work in the country where the position is based for the duration of employment. This position is not eligible for employer-sponsored immigration support.
We are committed to diversity and inclusion, and thank all applicants in advance; however, we will be corresponding only with those selected for an interview.
In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are committed to providing an inclusive and barrier free recruitment and selection process.
Recruitment Fraud – please be aware of recruitment fraud. Novocol Pharmaceutical of Canada Inc. will never ask for banking information, money or any personal information up front. We will only respond to official applications submitted through our careers site. In addition, we will only use official corporate e-mail addresses (septodont.com or novocolpharma.com) to communicate with applicants. Should you be contacted without submitting an application, please delete the message and advise your e-mail provider.
Company
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