Join Our German Speaking Quality Analyst Team - Athens

Are you dreaming of a career in an iconic city? As a Quality Analyst in Athens, you’ll thrive professionally while enjoying year-round sunshine, stunning ancient landmarks, and vibrant Greek culture. From crystal-clear waters to delicious Mediterranean cuisine, Athens offers the perfect backdrop for your career and lifestyle. Take the leap and make it yours! 🤝 🌞

About The Job 💼

you will play a key role in enhancing coaching programs and improving overall employee performance. You will be responsible for monitoring procedures, identifying areas for improvement, and ensuring that quality standards are consistently met. Your expertise will help drive continuous improvement and maintain high-quality service across the team.

Key Responsibilities:

Lead the development: Delivery of quality standards and processes across operations.

Advisor Feedback: Give clear and helpful feedback to advisors so everyone follows the process and delivers awesome service.

Follow-Up Chats: Join meetings to talk about what we’re seeing in quality checks and how we can level up.

Reports: Share insights and data for our monthly reports – spotting trends and areas to improve!

Calibration Sessions: Jump into monthly calibration sessions to keep things fair and consistent.

This is Our Offer: 🎁

✈️ Accommodation support: Help with the relocation process and free accommodation provided for the first month!

💰 Competitive Wages: Enjoy very competitive pay and job stability.

🎓 Training: Fully paid training to set you up for success.

🩺 Healthcare: Access private healthcare for peace of mind.

📈 Growth Opportunities: Continuous learning and career development.

🌍 Diverse Culture: Work in a safe, friendly, diverse, and tech-driven environment.

🎉 Team Spirit & Wellness Program: Join an international team with celebrations, skill-building initiatives, and team events, while enjoying the EverBetter wellness program, including an on-site fitness room and a personal trainer.

The Right Fit 👔

Fluent level of the German language (C2)

Good English (at least C1) both verbal and written

Good Organization and Time Management Skills

Ability to Make Fair and Consistent Judgments and Decisions

Ability to Solve Problems and Offer Suggestions

Must Hold EU Citizenship or Valid Work Permit for Greece

Bachelor’s degree or previous experience as Quality Analyst

Why Greece? 🏛️

Greece is a paradise that combines breathtaking landscapes, ancient history, and a relaxed Mediterranean lifestyle. From the iconic ruins of Athens to the stunning beaches of the islands, Greece offers endless opportunities for exploration and inspiration. Living here means enjoying a mild climate, fresh cuisine, and a laid-back way of life. The cost of living is affordable, and the locals are known for their warm hospitality. Whether you’re seeking career growth or simply a better work-life balance, Greece offers the perfect backdrop for both. 🌞

Our Client 🚀

With 170,000 associates worldwide, our client powers the best experiences for over 750 of the world’s leading digital-first brands. Using innovative solutions, advanced technology, and expert support, they ensure smooth and meaningful interactions while meeting the unique needs of their clients on a global scale!

Take the leap and apply in 30 seconds, our recruiters will contact you within 48h! 🤝