Join our Swedish Quality Analyst Team in Athens!
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What you'll do
- Lead the development: Delivery of quality standards and processes across operations.
- Advisor Feedback: Give clear and helpful feedback to advisors so everyone follows the process and delivers awesome service.
- Follow-Up Chats: Join meetings to talk about what we’re seeing in quality checks and how we can level up.
- Reports: Share insights and data for our monthly reports – spotting trends and areas to improve!
- Calibration Sessions: Jump into monthly calibration sessions to keep things fair and consistent.
What they're looking for
- Fluent level of the Swedish language (C2)
- Good English (at least C1) both verbal and written
- Good Organization and Time Management Skills
- Ability to Make Fair and Consistent Judgments and Decisions
- Ability to Solve Problems and Offer Suggestions
- Must Hold EU Citizenship or Valid Work Permit for Greece
- Bachelor’s degree or previous experience as Quality Analyst
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Work as a Quality Analyst in Athens, where ancient wonders meet modern career opportunities. Embrace a thriving work-life balance, year-round sunshine, and the Mediterranean’s beauty. If this sounds like you, take the leap today! ✈️ ✨
Job Description 💻
You will play a key role in enhancing coaching programs and improving overall employee performance. You will be responsible for monitoring procedures, identifying areas for improvement, and ensuring that quality standards are consistently met. Your expertise will help drive continuous improvement and maintain high-quality service across the team.
Key Responsibilities:
- Lead the development: Delivery of quality standards and processes across operations.
- Advisor Feedback: Give clear and helpful feedback to advisors so everyone follows the process and delivers awesome service.
- Follow-Up Chats: Join meetings to talk about what we’re seeing in quality checks and how we can level up.
- Reports: Share insights and data for our monthly reports – spotting trends and areas to improve!
- Calibration Sessions: Jump into monthly calibration sessions to keep things fair and consistent.
Perks With The Job 📝
- ✈️ Accommodation support: Help with the relocation process and free accommodation provided for the first month!
- 💰 Competitive Wages: Enjoy very competitive pay and job stability.
- 🎓 Training: Fully paid training to set you up for success.
- 🩺 Healthcare: Access private healthcare for peace of mind.
- 📈 Growth Opportunities: Continuous learning and career development.
- 🌍 Diverse Culture: Work in a safe, friendly, diverse, and tech-driven environment.
- 🎉 Team Spirit & Wellness Program: Join an international team with celebrations, skill-building initiatives, and team events, while enjoying the EverBetter wellness program, including an on-site fitness room and a personal trainer.
Requirements: ⭐️
- Fluent level of the Swedish language (C2)
- Good English (at least C1) both verbal and written
- Good Organization and Time Management Skills
- Ability to Make Fair and Consistent Judgments and Decisions
- Ability to Solve Problems and Offer Suggestions
- Must Hold EU Citizenship or Valid Work Permit for Greece
- Bachelor’s degree or previous experience as Quality Analyst
Working in Greece 🇬🇷
Greece offers the perfect balance of career growth and an exceptional lifestyle. Enjoy stunning Mediterranean landscapes, a thriving job market, and a relatively affordable cost of living. With a focus on work-life balance, great weather year-round, and a rich cultural heritage, Greece provides a unique environment for both professional and personal fulfillment. Whether you’re exploring ancient landmarks or relaxing on beautiful beaches, living in Greece offers endless opportunities for adventure and growth! 🏝️
Our Client 👩💼
With 170,000 associates worldwide, our client powers the best experiences for over 750 of the world’s leading digital-first brands. Using innovative solutions, advanced technology, and expert support, they ensure smooth and meaningful interactions while meeting the unique needs of their clients on a global scale!
Apply in 30 seconds, our friendly recruiters will contact you within 48h! 🤝
Company
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