Junior Critical Harms Investigations & Incident Management Specialist
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What you'll do
- Support, then lead, rapid investigations into critical and complex incidents, including but not limited to threats against child safety, violent extremism, and other high-severity harms.
- Utilize internal tools, data analysis, and open-source intelligence (OSINT) techniques to gather evidence, establish facts, and determine the root cause of incidents.
- Act as the primary point of contact for relevant parties across the company, to include company leadership.
- Ensure all investigations are documented thoroughly, accurately, and completed in a timely manner.
- Operate within a 24/7 on-call rotation to respond immediately to high-risk and/or time-sensitive incidents that pose significant risk to users, the platform, or the company.
- Lead incident response by coordinating cross-functional stakeholders to ensure a unified and effective investigation and response.
- Draft and deliver real-time, high-stakes communications to leadership regarding incident status, impact assessment, and mitigation efforts.
- Develop, test, and maintain robust incident response playbooks and protocols for various critical harms scenarios.
- Support detailed post-mortem reviews (Root Cause Analysis) of investigations to identify areas for improvement in process, policy, or technology.
What they're looking for
- A minimum of 3 years of relevant experience in investigations, incident management, and/or policy enforcement on a social platform.
- Experience managing high-pressure, sensitive, and complex investigations with moderate to high levels of supervision.
- Excellent written and verbal communication skills, with the ability to articulate complex technical and sensitive issues clearly to executive audiences and non-technical partners.
- Demonstrated ability to use data analysis, internal dashboards, and investigation tools to support fact-finding.
- Strong project management skills, strong prioritization acumen, and the ability to build processes from the ground up.
- Bachelor’s degree
Nice to have
- Familiarity with online safety issues to include exposure to high-severity risk content is preferred.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.
At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.
A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.
Roblox’s Safety Operations team is dedicated to protecting our users from bad actors. The Critical Harms Investigations & Incident Management (CHIIMS) team applies subject matter expertise to our highest-level risks, working closely with cross-functional partners. As part of our commitment to safety, we are looking for a Junior Specialist with an investigator’s mindset, skills, and curiosity to investigate and respond to some of our highest-risk escalations. You will work with teams and leaders across the company to quickly and professionally respond to urgent requests for support, and balance competing priorities to get the job done. You will share findings with internal partners to help identify and mitigate risks across the platform.
Please Note: This role may review graphic, controversial, and sometimes offensive content in line with Roblox’s content moderation practices.
You Will:
Incident Investigation and Triage
- Support, then lead, rapid investigations into critical and complex incidents, including but not limited to threats against child safety, violent extremism, and other high-severity harms.
- Utilize internal tools, data analysis, and open-source intelligence (OSINT) techniques to gather evidence, establish facts, and determine the root cause of incidents.
- Act as the primary point of contact for relevant parties across the company, to include company leadership.
- Ensure all investigations are documented thoroughly, accurately, and completed in a timely manner.
Emergency Response and Coordination
- Operate within a 24/7 on-call rotation to respond immediately to high-risk and/or time-sensitive incidents that pose significant risk to users, the platform, or the company.
- Lead incident response by coordinating cross-functional stakeholders to ensure a unified and effective investigation and response.
- Draft and deliver real-time, high-stakes communications to leadership regarding incident status, impact assessment, and mitigation efforts.
- Develop, test, and maintain robust incident response playbooks and protocols for various critical harms scenarios.
- Support detailed post-mortem reviews (Root Cause Analysis) of investigations to identify areas for improvement in process, policy, or technology.
You Have:
- A minimum of 3 years of relevant experience in investigations, incident management, and/or policy enforcement on a social platform.
- Experience managing high-pressure, sensitive, and complex investigations with moderate to high levels of supervision.
- Excellent written and verbal communication skills, with the ability to articulate complex technical and sensitive issues clearly to executive audiences and non-technical partners.
- Demonstrated ability to use data analysis, internal dashboards, and investigation tools to support fact-finding.
- Familiarity with online safety issues to include exposure to high-severity risk content is preferred.
- Strong project management skills, strong prioritization acumen, and the ability to build processes from the ground up.
- Bachelor’s degree
Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).
Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.
For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.
Company
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