Junior IT EUC Engineer
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What you'll do
- You provide first-line EUC support for end-user devices, incidents and service requests, troubleshooting common hardware, operating system, application, connectivity and user-access issues.
- You take ownership of assigned tickets, progressing issues through to resolution where possible and escalating complex, high-risk or recurring issues to senior colleagues when required.
- You support endpoint configuration and remediation activity across the EUC estate, including non-compliant, vulnerable or misconfigured devices, patching exceptions and device health issues.
- You follow approved configuration baselines, remediation instructions and security requirements, escalating exceptions or risks appropriately.
- You support the end-to-end lifecycle of EUC devices, including joiner, mover and leaver activity, hardware refreshes, break/fix replacements and site changes.
- You prepare and deploy devices and coordinate collections, replacements and logistics to ensure equipment reaches users and sites within agreed timescales.
- You accurately record incidents, service requests, troubleshooting activity, resolutions and asset changes within the relevant IT service management systems.
- You support EUC projects, migrations, upgrades and technology deployments as directed, completing assigned activities in line with agreed plans and standards.
- You work collaboratively with Clinical IT, Information Governance and Security, Service Desk, Core IT Infrastructure, Applications and Data, IT PMO, site teams and third-party providers.
What they're looking for
- HNC/HND, NVQ Level 3, IT apprenticeship or equivalent qualification in IT/Computing, or equivalent practical experience.
- Experience within an IT support or EUC environment, such as Service Desk, Desktop Support, Field Support or Workplace Technology.
- Practical experience supporting Windows-based devices, peripherals and Microsoft 365 applications.
- Experience providing remote and/or desk-side support within a customer-focused environment.
- Awareness of endpoint management, configuration, device administration and remediation concepts.
- Experience following IT support processes and maintaining accurate ticket, asset, stock and support records.
- Good troubleshooting skills with the ability to resolve common end-user technology issues and escalate appropriately.
- Good communication, organisation and attention to detail.
- Evidence of ongoing learning and professional development within IT.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Junior IT EUC Engineer
National Enquiry Centre - Glasgow
37.5 Hours & Permanent
Salary: Up to £27,500 per year (depending on level of experience, training and qualification)
Circle National Enquiry Centre in Glasgow is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.
We have an opportunity for a Junior IT EUC Engineer to join their team of staff in the Group IT department.
This is a full time role for 37.5 hours a week. The role holder will be required to cover a flexible shift pattern.
Duties of this role include:
- You provide first-line EUC support for end-user devices, incidents and service requests, troubleshooting common hardware, operating system, application, connectivity and user-access issues.
- You take ownership of assigned tickets, progressing issues through to resolution where possible and escalating complex, high-risk or recurring issues to senior colleagues when required.
- You support endpoint configuration and remediation activity across the EUC estate, including non-compliant, vulnerable or misconfigured devices, patching exceptions and device health issues.
- You follow approved configuration baselines, remediation instructions and security requirements, escalating exceptions or risks appropriately.
- You support the end-to-end lifecycle of EUC devices, including joiner, mover and leaver activity, hardware refreshes, break/fix replacements and site changes.
- You prepare and deploy devices and coordinate collections, replacements and logistics to ensure equipment reaches users and sites within agreed timescales.
- You accurately record incidents, service requests, troubleshooting activity, resolutions and asset changes within the relevant IT service management systems.
- You support EUC projects, migrations, upgrades and technology deployments as directed, completing assigned activities in line with agreed plans and standards.
- You work collaboratively with Clinical IT, Information Governance and Security, Service Desk, Core IT Infrastructure, Applications and Data, IT PMO, site teams and third-party providers.
Applicants should meet the following criteria:
- HNC/HND, NVQ Level 3, IT apprenticeship or equivalent qualification in IT/Computing, or equivalent practical experience.
- Experience within an IT support or EUC environment, such as Service Desk, Desktop Support, Field Support or Workplace Technology.
- Practical experience supporting Windows-based devices, peripherals and Microsoft 365 applications.
- Experience providing remote and/or desk-side support within a customer-focused environment.
- Awareness of endpoint management, configuration, device administration and remediation concepts.
- Experience following IT support processes and maintaining accurate ticket, asset, stock and support records.
- Good troubleshooting skills with the ability to resolve common end-user technology issues and escalate appropriately.
- Good communication, organisation and attention to detail.
- Evidence of ongoing learning and professional development within IT.
Salary & Benefits
Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:
- 25 days holiday per year + bank holidays, increasing to 30 days with service
- Private Pension Scheme
- Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
- Friends & Family Hospital Discounts
- Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
- Non-contributory life insurance
- Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
- Access to resources, tools and services to support your wellbeing
- Employee recognition programmes
- Industry leading training and development opportunities
…and much more!
Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.
We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.
To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy
Company
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