Junior Program Support Specialist

Job Family:

Documentation / Technical Writing (DOC)

Travel Required:

None

Clearance Required:

Ability to Obtain Public Trust

What You Will Do

Guidehouse is seeking an Program Support Specialist to provide business and administrative support services in a dynamic federal environment. The successful candidate will support day-to-day office operations, customer service activities, program coordination, and administrative functions while ensuring high-quality service delivery to both internal and external stakeholders.

In this role, you will:

• Provide administrative and operational support for office, department, and program activities.
• Support the planning, coordination, and implementation of business, information, and management initiatives.
• Conduct research, analyze information, and prepare reports, summaries, and recommendations.
• Serve as a liaison between client representatives and internal and external stakeholders.
• Respond professionally to customer inquiries, service requests, and operational issues.
• Manage customer expectations and support issue resolution in a timely manner.
• Participate in quality improvement initiatives and assist with tracking and analyzing operational trends.
• Develop reports, metrics, and documentation to support program management activities.
• Coordinate referrals to technical, professional, or service personnel for repairs, support services, training, and follow-up actions.
• Assist with property management and accountability activities, including supporting designated property custodians and accountable property managers.
• Maintain administrative records, files, and program documentation.
• Ensure administrative services are delivered within established schedules, budgets, and quality standards.
• Independently execute recurring office procedures and administrative tasks.
• Review correspondence, reports, and other outgoing materials for accuracy, consistency, and compliance with established procedures.
• Draft and compose correspondence requiring business and technical understanding.
• Support special projects and perform additional duties as assigned.

What You Will Need

• Associate's degree (AA/AS) in Business Administration, Management, Communications, or a related field.
• Two (2) years of relevant professional experience supporting business operations, administrative services, office management, customer service, or program support activities.
• Strong written and verbal communication skills.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite applications, including Word, Excel, PowerPoint, and Outlook.
• Strong organizational, analytical, and problem-solving skills.
• Ability to work independently and collaboratively with team members and stakeholders.

What Would Be Nice To Have

• Experience supporting a federal government agency, preferably the Federal Aviation Administration (FAA).
• Experience developing and maintaining business reports, dashboards, or operational metrics.
• Experience supporting property accountability, asset management, or inventory tracking activities.
• Experience coordinating customer support functions, service requests, or administrative operations.
• Knowledge of records management and document control practices.
• Experience supporting program management offices (PMOs) or operational support functions in a federal environment.

The annual salary range for this position is $57,300.00-$85,900.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Parental Leave

• 401(k) Retirement Plan

• Group Term Life and Travel Assistance

• Voluntary Life and AD&D Insurance

• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts

• Transit and Parking Commuter Benefits

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Care.com annual membership

• Employee Assistance Program

• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com.  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.