Junior Technical Support Specialist
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What you'll do
- Helping colleagues across the company: account managers, commercial and operations teams reach out when something doesn't work as expected, and you find out why and fix it.
What they're looking for
- 1+ year of experience in technical or customer support
- Strong logical and analytical thinking
- Readiness to work with large volumes of technical data
- Excellent written communication skills
- Comfort with regular, repetitive, and routine tasks, with attention to detail and patience
- Genuine interest in the technical side of the product and in finding the root causes of errors
- Open, friendly, and easy-going communication style
- English level B1 (Intermediate) or higher, since you'll regularly communicate with international colleagues
Nice to have
- Basic SQL knowledge
- Experience with Jira and CRM systems
- Familiarity with tools like Postman, Grafana, or Kibana
- Experience in travel tech or B2B products
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
We are looking for a Technical Support Specialist to join our internal support team for B2B retail. This role is focused entirely on helping colleagues across the company: account managers, commercial and operations teams reach out when something doesn't work as expected, and you find out why and fix it. It's a great opportunity for someone who enjoys digging into how things work, likes solving puzzles, and wants to grow in a friendly international team. You'll work in a small team of two, closely with the team lead.
Requirements
- 1+ year of experience in technical or customer support
- Strong logical and analytical thinking
- Readiness to work with large volumes of technical data
- Excellent written communication skills
- Comfort with regular, repetitive, and routine tasks, with attention to detail and patience
- Genuine interest in the technical side of the product and in finding the root causes of errors
- Open, friendly, and easy-going communication style
- English level B1 (Intermediate) or higher, since you'll regularly communicate with international colleagues
Nice to have:
- Basic SQL knowledge
- Experience with Jira and CRM systems
- Familiarity with tools like Postman, Grafana, or Kibana
- Experience in travel tech or B2B products
Benefits
- Flexible schedules and opportunity to work remotely.
- Ambitious and supportive team who love what they do, appreciate each other, and grow together.
- Internal programs for adaptation and training, development of soft skills, and leadership abilities.
- Partial compensation for participating in external training and conferences.
- Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
- Corporate prices on hotels and travel services.
- MyTime Day Off - an extra non-working day without loss of compensation.
Company
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