21 days ago

Katunayake Executive Housekeeper 11410

IndiaMid · 2-5 yearsFacilities Coordinator

About this role

About IHCL

Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.

Careers at IHCL

At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.

Job Objective

Exective Housekeeper functions as a strategic business leader of a hotel's housekeeping operations. The position ensures housekeeping operations meet the brand’s standards, hygiene and safety standards, targets customer needs, ensures associate engagement and development, focuses on growing revenues, maximizes the financial performance of the department and oversees the development & implementation of the departmental strategies.

As Head of Department, develops and implements department strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer, resulting in creating an iconic and profitable hotel.

Essential Job Tasks

Being updated with the new trends, pushing for innovation and strategizing plans for the department, based on the observations.

Monitoring cost and budgets for the department

Inspection of rooms, public area, laundry and ensuring that all the standards are adhered to.

Areas of Responsibility

•As the Executive Housekeeper, you will be responsible for the overall planning, organization, and management of the Housekeeping Department, ensuring exceptional standards throughout the hotel.

•Oversee the housekeeping operations of 212 guest rooms, public areas, back-of-house areas, offices, and staff facilities.

•Ensure all guest rooms and public areas consistently meet brand standards and guest expectations.

•Develop, implement, and monitor housekeeping procedures and service standards.

•Conduct regular inspections to ensure cleanliness, maintenance, and presentation standards are achieved and maintained.

•Lead, motivate, and manage the housekeeping team to deliver exceptional service.

•Ensure prompt handling and resolution of guest requests, complaints, and service recovery situations.

•Manage housekeeping budgets and departmental expenses effectively.

•Control and monitor inventory levels of linen, guest supplies, cleaning chemicals, and equipment.

•Coordinate pest control activities and sanitation programs when required.

•Supervise the laundry function to ensure timely and quality laundering of guest and hotel linen.

•Monitor linen quality, replacement programs, and linen inventory controls.

Required Qualifications

•Degree in Hotel Management, Hospitality Management, or a related field

•Minimum 5 years of progressive housekeeping experience in a reputed hotel.

•Minimum 2 years of experience in a leadership position such as Assistant Executive Housekeeper or Executive Housekeeper.

•Prior experience in an international hospitality brand will be highly advantageous.

•Experience managing large room inventory operations preferred.

•Excellent communication and interpersonal skills.

Work Experience

5 Years

Languages Needed in Position

English

Key Interfaces- External

Guests, Vendors, External & Internal Auditors

Key Interfaces- Internal

Housekeeping, Front Office, Engineering

Behavioural Competencies

Process Excellence

Result Orientation

Collaborative Engagement

Change Championship

Growth Mindset

Talent Enrichment

Guest Centricity

Personal Effectiveness

Equal Opportunities Employment at IHCL

At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.

Company

Indian Hotels Company

India

Company facts come from this company's own listings. We only show what the postings themselves carry.