Key Holder
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What you'll do
- Serve as the Manager on Duty during your shift and drive key hourly business targets such as sales, conversion, ATV, customer capture, and NPS.
- Ensure and model the highest level of customer service possible, as outlined in the HOKA Expert Service Program.
- Prioritize Brand and product knowledge training and share this knowledge in customer interactions.
- Communicate effectively with customers, team members, management, and corporate stakeholders.
- Empower team members through communication and recognition.
- Support community by helping with in-store events and local outreach.
- Assist in store administration and operations including compliance with policies and procedures.
- Support key initiatives and retail programs that enhance the customer journey.
- Respond to problems or difficult situations with professionalism.
- Think critically to solve problems and approach challenges with agility.
- Opening and closing of the store and securing all assets.
- Operate the cash register, handle money accurately, check inventory daily, and ensure products are stocked and merchandised according to Brand standards.
What they're looking for
- High School Diploma or GED.
- Excellent communication skills and ability to convey the HOKA and Deckers Brands Vision, Mission, and Values to your team members and customers.
- Highly motivated team player and self-starter.
- Ability to prioritize and multi-task in a fast-paced environment.
- Flexibility of schedule and hours to meet the needs of the business.
- Valid State or Federal Identification.
Nice to have
- Two (2) years retail experience preferred.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
SUMMARY
Our Sales Leads are integral to the success of the HOKA Brand. As a Sales Lead, you serve as the Manager on Duty during your shift and are responsible for driving business KPIs during your shift. You’re responsible for the opening and closing of the store and partner closely with store management to provide the best possible customer experience. You regularly share your passion and love for our products and invite everyone into the HOKA community through amazing customer service.
DESCRIPTION
As a Sales Lead, you serve as the Manager on Duty during your shift and are responsible for setting and driving sales and service targets and motivating your team members to work together to achieve store goals. You create personalized shopping experiences that educate our customers about our Brand and products. You understand the importance of being a HOKA Expert and stay current on all products and product technology and ensure that all customer questions are addressed accurately and responded to before they leave the store. You maintain and model an optimistic and energetic attitude with team members and customers and promote the store and Brand image in all interactions.
You know how to operate the cash register, handle money accurately, check inventory daily, and ensure products are stocked and merchandised according to Brand standards. You are also responsible for opening and closing the store and securing all assets and serve as the Manager on Duty during shifts in which the Store Manager and Assistant Store Manager are absent. You maintain a clean and well-organized back-stock and employee break area. You actively contribute to a positive work environment, recognize outstanding performance from your team members, and maintain a respectful workplace.
CORE COMPETENCIES
As an effective Sales Lead, you know how to:
Function as the Manager on Duty during your shift and drive key hourly business targets such as sales, conversion, ATV, customer capture, and NPS.
Ensure and model the highest level of customer service possible, as outlined in the HOKA Expert Service Program.
Prioritize Brand and product knowledge training and share this knowledge in customer interactions
Communicate effectively with customers, team members, management, and corporate stakeholders.
Empower team members through communication and recognition
Support community by helping with in-store events and local outreach.
Assist in store administration and operations including compliance with policies and procedures.
Support key initiatives and retail programs that enhance the customer journey.
Respond to problems or difficult situations with professionalism.
Think critically to solve problems and approach challenges with agility.
KEY QUALIFICATIONS
Two (2) years retail experience preferred.
High School Diploma or GED.
Excellent communication skills and ability to convey the HOKA and Deckers Brands Vision, Mission, and Values to your team members and customers.
Highly motivated team player and self-starter.
Ability to prioritize and multi-task in a fast-paced environment.
ADDITIONAL REQUIREMENTS
Flexibility of schedule and hours to meet the needs of the business.
Valid State or Federal Identification.
As part of our Deckers Family, you belong to more than a lifestyle company. From our corporate offices to our multi-branded retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. We’re proud to offer a wide range of benefits to best recognize the important role each person plays in the Deckers Brands mission. You’ll discover many benefits of working at Deckers Brands including competitive pay, discounts, perks, global contests, as well as opportunities for growth and development.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.
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