L2 Production Services
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What you'll do
- Provide L2 production support for Equity Derivatives, Front Office Trading, and Risk Analytics applications.
- Monitor production environments, investigate alerts, and resolve P1/P2 incidents within SLA.
- Perform Unix/Linux troubleshooting, log analysis, SQL-based data validation, and application diagnostics.
- Support trade execution workflows, batch processing, and end-of-day operational activities.
- Conduct root cause analysis (RCA) and collaborate with L3 Engineering, Development, and Infrastructure teams.
- Participate in production releases, change management, disaster recovery testing, and operational readiness reviews.
- Maintain runbooks, knowledge articles, and ITIL-compliant incident/problem records.
What they're looking for
- 5–8 years of L2 Application/Production Support in Capital Markets.
- Strong knowledge of Equity Derivatives, Front Office Trading, Risk Analytics, or Trade Execution platforms.
- Hands-on Unix/Linux administration and Shell scripting.
- Strong SQL (Oracle/SQL Server/PostgreSQL) for production investigation and reconciliation.
- Experience with monitoring tools such as Splunk, Dynatrace, AppDynamics, Grafana, or Kibana.
- Working knowledge of ITIL Incident, Problem, Change, and Release Management.
- Excellent communication skills with experience supporting business users and traders during critical production events.
Nice to have
- Exposure to FIX protocol, market data, or electronic trading systems.
- Experience with Autosys/Control-M, Jenkins, Git, and DevOps-based release processes.
- Prior experience supporting high-availability Front Office applications in an investment banking environment.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
We are
At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17,000+, and has 58 offices in 22 countries within key global markets.
Our challenge
Synechron is looking for an L2 Production Services Analyst to provide production support for Front Office Equity Derivatives and Risk platforms. The role is responsible for maintaining the stability of business-critical trading applications, resolving production incidents, supporting releases, and ensuring high availability across the trade lifecycle in a 24x7 support environment.
Additional Information*
The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Halifax, NS is CAD $100k – CAD $110k/year & benefits (see below).
The Role
Responsibilities:
- Provide L2 production support for Equity Derivatives, Front Office Trading, and Risk Analytics applications.
- Monitor production environments, investigate alerts, and resolve P1/P2 incidents within SLA.
- Perform Unix/Linux troubleshooting, log analysis, SQL-based data validation, and application diagnostics.
- Support trade execution workflows, batch processing, and end-of-day operational activities.
- Conduct root cause analysis (RCA) and collaborate with L3 Engineering, Development, and Infrastructure teams.
- Participate in production releases, change management, disaster recovery testing, and operational readiness reviews.
- Maintain runbooks, knowledge articles, and ITIL-compliant incident/problem records.
Requirements:
- 5–8 years of L2 Application/Production Support in Capital Markets.
- Strong knowledge of Equity Derivatives, Front Office Trading, Risk Analytics, or Trade Execution platforms.
- Hands-on Unix/Linux administration and Shell scripting.
- Strong SQL (Oracle/SQL Server/PostgreSQL) for production investigation and reconciliation.
- Experience with monitoring tools such as Splunk, Dynatrace, AppDynamics, Grafana, or Kibana.
- Working knowledge of ITIL Incident, Problem, Change, and Release Management.
- Excellent communication skills with experience supporting business users and traders during critical production events.
Preferred, but not required:
- Exposure to FIX protocol, market data, or electronic trading systems.
- Experience with Autosys/Control-M, Jenkins, Git, and DevOps-based release processes.
- Prior experience supporting high-availability Front Office applications in an investment banking environment.
We offer:
- A multinational organization with 58 offices in 22 countries and the possibility to work abroad.
- 15 days (3 weeks) of paid annual leave plus an additional 10 days of personal leave (floating days and sick days).
- A comprehensive insurance plan including medical, dental, vision, life insurance, and long-term disability.
- Flexible hybrid policy.
- RRSP with employer’s contribution up to 4%.
- A higher education certification policy.
- On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
- Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
- Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
- A truly diverse, fun-loving and global work culture.
SYNECHRON’S DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
Company
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