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Jobs / Customer Service Manager in India
1 month ago
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Randstad·1 month ago
1 month ago

Lab Director

Hyderabad, IndiaFull-timeSenior · 10+ yearsCustomer Service Manager

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Top 10%Top 10%: 62 out of 100

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Must-have skills for this role

  • pathology
  • biochemistry
  • laboratory operations
  • quality systems

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What you'll do

  • Manage medical and administrative aspects of laboratory operations
  • Oversee laboratory quality systems, reporting, accreditation, compliance, and clinical governance
  • Handle complex laboratory problems, quality incidents, audits, and corrective actions
  • Lead senior doctors, laboratory managers, and technical teams across multiple locations
  • Collaborate with operations, technology, customer service, finance, procurement, and senior management
  • Take ownership beyond routine medical authorization

What they're looking for

  • MD Pathology or a suitably qualified senior Biochemist with the required laboratory experience and credentials
  • 10+ years of relevant experience
  • Prior experience managing both the medical and administrative aspects of laboratory operations
  • Strong understanding of laboratory quality systems, reporting, accreditation, compliance, and clinical governance
  • Proven experience handling complex laboratory problems, quality incidents, audits, and corrective actions
  • Strong analytical ability and willingness to investigate issues in depth, rather than only reviewing or signing reports
  • Ability to lead senior doctors, laboratory managers, and technical teams across multiple locations
  • Strong judgment, communication, people management, and decision-making skills
  • Comfortable collaborating with operations, technology, customer service, finance, procurement, and senior management
  • Must be hands-on, accountable, and willing to take ownership beyond routine medical authorization

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer


- MD Pathology or a suitably qualified senior Biochemist with the required laboratory experience and credentials
- 10+ years of relevant experience
- Prior experience managing both the medical and administrative aspects of laboratory operations
- Strong understanding of laboratory quality systems, reporting, accreditation, compliance, and clinical governance
- Proven experience handling complex laboratory problems, quality incidents, audits, and corrective actions
- Strong analytical ability and willingness to investigate issues in depth, rather than only reviewing or signing reports
- Ability to lead senior doctors, laboratory managers, and technical teams across multiple locations
- Strong judgment, communication, people management, and decision-making skills
- Comfortable collaborating with operations, technology, customer service, finance, procurement, and senior management
- Must be hands-on, accountable, and willing to take ownership beyond routine medical authorization


experience10

working at a client of randstad india


null

Company

Randstad
Hyderabad, India

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Randstad's careers site·first seen 22 Sept 2026·last verified 22 Sept 2026·How we source jobs

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