Lake Compounce - Full-time Human Resources Manager

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. 

The Human Resources Manager provides dedicated support to the corporate HR team, assisting with strategic initiatives and administrative operations across multiple departments. Special focus on training, recruiting, scheduling and internal communications.

This person will also participate in payroll, benefits, scheduling and special projects that are assigned by the HR leadership.

We are currently looking for a:

 

Lake Compounce - Full-time Human Resources Manager

Roles & Responsibilities:

 

Salary Range: $65,000-$80,000

Supervisory Duties:

• Manage all aspects of the Human Resources team and any other assigned departments
• Lead by example, attitude, and as a representation of Lake Compounce’s core values
• Act as an approachable mentor and coach to all hosts throughout the park

• Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over departmental labor budgets
• Act as a strategic visionary to implement measures that will favorably impact process, people, and/or profit

• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
• Become knowledgeable of performing the essential duties of all HR positions and backfill these positions when needed
• Ensure that all required meal and other breaks are being given in accordance with CT law
• Assist with host scheduling and timekeeping activities

Departmental Duties:

• Manage all activities related to the employment life cycle for Lake Compounce
• Ensure strict compliance of all federal, state, and local employment laws and company-established policies and procedures
• Manage all aspects of the staffing process, including recruiting, job requisitions, interviewing, hiring and onboarding
• Review job descriptions to ensure they remain up to date and compliant with all local, state and federal regulations
• Develop, implement, maintain, and administer personnel programs to support the HR processes for the park
• Investigate employee relations issues and bring them to resolution.
• Advise Park leadership and team members in the areas of coaching, discipline, benefits information, paid time off, and retirement plans.
• Assist with data entry into HRIS and Learning systems
• Manage the timely completion of HR paperwork, employee transactions, compensation adjustments, and terminations
• Periodically audit HRIS data to ensure continued data integrity
• Participate in payroll and timekeeping closing activities, as needed
• Actively develop, plan, and execute employee appreciation and engagement events
• Be available for team members to express concerns or share feedback while maintaining composure and confidentiality
• Provide guidance to leadership team on the best practices regarding employee disciplinary matters and oversee escalated employee disciplinary meetings
• Execute voluntary and involuntary terminations, as needed
• Recruit new hosts through job posting platforms, social media channels, flyers, high school and college job fairs, and any other innovative methods
• Identify hiring needs and oversee the entire process, including the posting of requisitions, scheduling and conducting interviews, running background checks, processing I9 verifications, collecting child labor certificates when applicable, ensuring completion of onboarding, and scheduling new team member orientations
• Lead all learning initiatives for the park and ensure that all relevant training data is captured in the Workday Learning module
• Perform copying, filing and various other administrative duties
• Facilitate and manage summer workamper programs
• Monitor employment practices throughout all departments to ensure compliance with corporate policies and legal regulations
• Maintain organizational charts and detailed job descriptions
• All other duties assigned by leadership

Education & Experience:

• Bachelor’s degree in HR, Business Management or related field preferred; equivalent experience will be considered.
• 3+ years of previous work experience in an HR or management role
• 1+ years of previous supervisory experience, preferably in an HR capacity
• Prior experience in Recruitment, HR Management, Performance Appraisals, Leadership and Training & Development are preferred, but not required.

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements: 

• Must be at least 18 years of age to comply with CT Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Ability to frequently work hours that extend beyond 9 AM to 5 PM during the operating season
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to exude unwavering professionalism toward guests, hosts, management and other human resources contacts
• Ability to maintain confidentiality and protect sensitive employee data
• Ability to communicate clearly, concisely and persuasively with a wide range of diverse personnel and guests
• Must be proficient in Microsoft Outlook, Excel, Word, and Power Point
• Knowledge of Google Sheets or Smart Sheet, a plus
• Experience analyzing and reacting to trends
• Ability to use office technology and equipment, such as PC, software, and copier

Physical Requirements:

• Ability to remain seated for extended periods of time, while using a computer
• Ability to stand or walk for long periods of time throughout the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more

Working Conditions:

• This role will be primarily based in an office setting with interaction with other outdoor park locations.
• This is not a remote position.
• Some exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Subject to frequent interruptions, constant repetitive motion, high noise levels, flashing lights, and heavily populated environments

Team member benefits:

 

Why Lake Compounce?

We truly believe that where you work matters and, as a theme park company, we like to think we know a thing or two about what makes people happy.

Perks and Benefits:

• Competitive compensation
• Management Incentive Plan
• Comprehensive health and wellness package
• Tuition reimbursement
• 401k Savings and Investment plan
• Generous vacation and sick time