Petfully·2 days ago
2 days ago
Last Mile Manager
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What you'll do
- Drive delivery SLA adherence and Delivery on Time (DOT) across the network.
- Manage courier partners and resolve operational issues including wrong/missing/damaged shipments, fake attempts, delivery failures, and customer complaints.
- Drive RTO reduction, identify root causes, and ensure timely RTO reconciliation and closure.
- Run the control tower to provide real-time visibility on breaches, pendency, RTOs, exceptions, and critical shipments; drive timely interventions.
- Track courier performance, identify gaps, and drive corrective actions with partners.
- Identify recurring operational gaps and implement initiatives to improve delivery quality, customer experience, and last-mile efficiency.
What they're looking for
- 3–8 years of experience in last-mile operations, preferably in e-commerce/D2C/logistics.
- Strong experience in courier partner management and operational problem-solving.
- Data-driven with strong analytical and execution skills.
- Comfortable managing high-volume, fast-paced last-mile operations.
Nice to have
- Experience in e-commerce/D2C/logistics
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Last Mile Manager
Role Overview
Own end-to-end last-mile operations with a strong focus on delivery performance, courier governance, RTO reduction, and real-time control tower management.
Key Responsibilities
- SLA & DOT: Drive delivery SLA adherence and Delivery on Time (DOT) across the network.
- Courier Governance: Manage courier partners and resolve operational issues including wrong/missing/damaged shipments, fake attempts, delivery failures, and customer complaints.
- RTO Management: Drive RTO reduction, identify root causes, and ensure timely RTO reconciliation and closure.
- Last Mile Control Tower: Run the control tower to provide real-time visibility on breaches, pendency, RTOs, exceptions, and critical shipments; drive timely interventions.
- Performance Management: Track courier performance, identify gaps, and drive corrective actions with partners.
- Process Improvement: Identify recurring operational gaps and implement initiatives to improve delivery quality, customer experience, and last-mile efficiency.
Ideal Candidate
- 3–8 years of experience in last-mile operations, preferably in e-commerce/D2C/logistics.
- Strong experience in courier partner management and operational problem-solving.
- Data-driven with strong analytical and execution skills.
- Comfortable managing high-volume, fast-paced last-mile operations.
Company
Petfully
Bengaluru, India
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