PPG Industries·9 days ago
9 days ago
LATAM Service desk Incident Manager
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What you'll do
- coordinating, overseeing, and continuously improving the end‑to‑end management of IT incidents to ensure timely resolution and minimal business impact
What they're looking for
- itil
- incident management
- service desk
- english (advanced)
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
You will be responsible for coordinating, overseeing, and continuously improving the end‑to‑end management of IT incidents to ensure timely resolution and minimal business impact. The role leads in...
Skills
- itil
- incident management
- service desk
- incident escalation
- root cause analysis
- incident logging
- incident prioritization
- incident documentation
- incident backlog management
- kpi reporting
- sla management
- vendor management
- cross-functional collaboration
- continuous improvement
- operational risk identification
- trend analysis
- performance reporting
- english (advanced)
Company
PPG Industries
Santiago de Querétaro, Mexico
Company facts come from this company's own listings. We only show what the postings themselves carry.