Lead Assistant Manager-Order to Cash-Billing & Billing Support
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About this role
o Excellent knowledge of end-to-end O2C process.
o Should have performed Billing, query handling with good communication skills.
o good knowledge on account receivable principle and concepts
o Contact with customers via email and MS Teams on a day-to-day basis.
o Act as Voice of the Customer internally to represent customer needs and wants.
o Strong experience working with Excel/Spreadsheets.
o Compliance rules and regulations are a part of process / product knowledge.
o Should be able to judge in case the request is to be escalated or not for further clarification.
o Should be able to meet agreed upon KPIs as per Client, their operational definitions, and targets.
o Client Reporting (any client systems where client reports are generated / updated)
o Speaks, writes, converses fluently and convincingly with team members / clients.
o Gathers and analyses data to solve problems fast and effectively after evaluating possible options.
Company
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