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Jobs / Customer Experience Specialist in United States of America
10 days ago
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Mydpr·10 days ago
10 days ago

Lead Cx Specialist

Monroe, United States of AmericaSenior · 6-10 yearsCustomer Experience Specialist

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Must-have skills for this role

  • commissioning
  • mep coordination
  • building systems operations
  • mechanical engineering

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What you'll do

  • Leads commissioning planning and execution for complex projects, ensuring all mechanical, electrical and plumbing (MEP) and building systems are verified and validated in accordance with project and company standards.
  • Develops and maintains commissioning plans that define testing requirements, inspections, start-up procedures, documentation and integrated system testing.
  • Coordinates cross-functional commissioning meetings, facilitates system-level testing and tracks progress and issues through completion and turnover.
  • Reviews and validates test documentation, system performance data and vendor reports to ensure quality and compliance with design and operational criteria.
  • Collaborates with project managers, MEP coordinators, clients and trade contractors to identify, communicate and resolve commissioning-related issues.
  • Mentors commissioning specialists and project teams, providing technical guidance and sharing best practices to enhance business unit-level commissioning performance.
  • Recommends and implements process improvements, leverages technology and data to optimize commissioning efficiency and accuracy and supports talent acquisition efforts by participating in interviews and evaluating commissioning experience and role alignment.

What they're looking for

  • Bachelor’s degree in mechanical engineering, electrical engineering, construction management, or a related field, or equivalent experience required.
  • 6–8 years of experience in commissioning, MEP coordination, building systems operations, or a related field required.

Nice to have

  • Experience leading commissioning efforts on complex or mission-critical projects preferred.
  • Certified Commissioning Professional (CCP), Accredited Commissioning Process Authority (CxA), or LEED Accredited Professional preferred.

Summarised by NextRaise from the employer’s description, which follows in full below.

Full description from employer

Job Description

At DPR, roles and responsibilities are more than describing a job title—they are a commitment to building great things together. The job description(s) below defines core responsibilities and the scope of the role and is a starting point. Every employee is expected to lead from where they are, take ownership of outcomes, and always act in the best interest of the team, customer, project and organization.

As a purpose-driven organization on a journey to be most admired, we rely on trust, shared leadership, open communication, disciplined action and a deep respect for the individual to drive exceptional performance. Success is not just about what we build, but who we build and how we build it: with integrity, enjoyment, uniqueness and an ever-forward mindset.

Job Summary:
Leads commissioning activities for complex projects within a business unit, ensuring the verification, validation, and performance of all Mechanical, Electrical, and Plumbing (MEP) systems and integrated building systems. Serves as a technical resource for commissioning planning, execution, and documentation, guiding project teams through all phases of commissioning to confirm systems meet design intent and operational requirements. Partners with project leadership, engineers, and trade partners to drive consistency, efficiency, and quality in system turnover and project delivery.

Key Responsibilities:
Leads commissioning planning and execution for complex projects, ensuring all mechanical, electrical and plumbing (MEP) and building systems are verified and validated in accordance with project and company standards.
Develops and maintains commissioning plans that define testing requirements, inspections, start-up procedures, documentation and integrated system testing.
Coordinates cross-functional commissioning meetings, facilitates system-level testing and tracks progress and issues through completion and turnover.
Reviews and validates test documentation, system performance data and vendor reports to ensure quality and compliance with design and operational criteria.
Collaborates with project managers, MEP coordinators, clients and trade contractors to identify, communicate and resolve commissioning-related issues.
Mentors commissioning specialists and project teams, providing technical guidance and sharing best practices to enhance business unit-level commissioning performance.
Recommends and implements process improvements, leverages technology and data to optimize commissioning efficiency and accuracy and supports talent acquisition efforts by participating in interviews and evaluating commissioning experience and role alignment.

Education Qualifications:
Bachelor’s degree in mechanical engineering, electrical engineering, construction management, or a related field, or equivalent experience required.

Work Experience:
6–8 years of experience in commissioning, MEP coordination, building systems operations, or a related field required.
Experience leading commissioning efforts on complex or mission-critical projects preferred.

Certifications and Licenses:
None required.
Certified Commissioning Professional (CCP), Accredited Commissioning Process Authority (CxA), or LEED Accredited Professional preferred.

DPR Construction is a forward-thinking, self-performing general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a great story of entrepreneurial success as a private, employee-owned company that has grown into a multi-billion-dollar family of companies with offices around the world.


Working at DPR, you'll have the chance to try new things, explore paths and shape your future. Here, we build opportunity together—by harnessing our talents, enabling curiosity and pursuing our collective ambition to make the best ideas happen. We are proud to be recognized as a great place to work by our talented teammates and leading news organizations like U.S. News and World Report, Forbes, Fast Company and Newsweek.


Explore our open opportunities at www.dpr.com/careers.

Company

Mydpr
Monroe, United States of America

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Mydpr's careers site·first seen 13 Sept 2026·last verified 13 Sept 2026·How we source jobs

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