Lead Generation Specialist

Job Responsibilities:

●        Handle inbound, unsolicited prospect calls and convert them into sales.

●        Maintain and expand the company’s database of prospects by conducting research to find new leads

●        Cold-call and email prospects to qualify the lead; identify decision-makers to begin sales process

●        Educate and inform prospects about all of World Connection’s Service and product offerings

●     Receive inbound prospect calls; answer questions and offer suggestions based on a thorough knowledge of the services we provide; qualify prospects prior to offering a site visit. Emphasize product/service features and benefits, prepare forms, reports, and comprehensive notes of conversations to then share with the Business Development Team.

●        Proactively use solution selling approach to overcome objections of prospective leads.

●        Follow up with connections

●        Client Account maintenance in CRM database, account collections, and other documents

●        Collaborate with Sales and the Director of Business Development to determine the necessary strategic sales approach and plan for prospective leads

●        Provide prompt and courteous customer service.

●        Appropriately communicate brand identity and corporate position.

●        Support marketing efforts by utilizing the collateral pieces for sources of information and for drip campaigns and mass email campaigns.

●        Attend periodic sales training where applicable

●        Be a facilitator for a positive and collaborative team environment

●        Perform other duties as assigned

Required Skills/Abilities:

●        Excellent verbal and written communication skills.

●        Excellent interpersonal, negotiation, and conflict-resolution skills.

●        Excellent organizational skills and attention to detail.

●        Strong analytical and problem-solving skills.

●        Ability to prioritize tasks, and time management and achieve deadlines

○        Quality work with attention to detail

●        Ability to act with integrity, professionalism, and confidentiality.

●        Thorough knowledge of employment-retainment of knowledge Customer focus

●        Strong communication and interpersonal skills

●        Teamwork

●        Mediating and Negotiating

●        Problem Solving and Critical thinking

●        Self-motivated and well-organized

●        Adaptability/ Flexibility

●        Results and detail-focused

●        Creative and Innovative Thinking

●        Ethics and Integrity

●        Accountability and reliability

●        Able to build and maintain lasting relationships with customers

●        Exceptional verbal communication and presentation skills

●        Excellent listening and comprehension skills.

●        Self-motivated, with high energy and an engaging level of enthusiasm

●        Ability to work individually and collaboratively

●        Experience with customer relationship management (CRM) software

●        Proficient with Microsoft Office Suite or related software.

Education and Experience:

●        High School or equivalent diploma required

●     Willing to work onsite (Makati)

●        4-year degree preferred

●        Related College Diploma or combination of education and experience

●        A minimum of 1 year of BPO and call center experience is preferred.

●        Direct work experience in a sales or telesales

●        Demonstrated ability to convert prospects and close deals while maintaining established sales quotas

●        Solid experience in opportunity qualification, pre-call planning, call control, account development, and telecommunications