Lalamove·20 days ago
20 days ago
Lead, Market Operations (Service Quality)
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What you'll do
- Oversee the operational excellence and driver service strategies across multiple key markets
- Act as the vital bridge between local market teams and functional departments in Hong Kong
- Ensure that Driver Service Management frameworks and strategies align with Lalamove’s growth objectives
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer a lightning-fast, seamless way to book delivery and moving services—anytime, anywhere. As a leading global on-demand delivery platform, we facilitate millions of orders daily by empowering a vast network of delivery partners. With a global workforce of 1,500+ and scaling at an extraordinary pace, we are seeking a Lead, Market Operations (Service Quality) to elevate driver service quality, optimize operational workflows, and champion our driver partner community across the globe.
The Role
Reporting directly to the Director, Driver Service Management, you will oversee the operational excellence and driver service strategies across multiple key markets. You will act as the vital bridge between local market teams and functional departments in Hong Kong, ensuring that Driver Service Management frameworks and strategies align with Lalamove’s growth objectives. This is a high-impact role requiring a balance of operational grit, data-driven decision-making, and cross-border leadership to build a best-in-class driver experience.
Company
Lalamove
Hong Kong SAR, Hong Kong
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