Lead Marketer, AI Usage Automation
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What you'll do
- Define the strategy for AI-powered customer automation, including which customers to target, the signals that trigger outreach, the goal of each communication, and how each interaction fits into the broader customer journey.
- Design the ideal customer experience and define the data inputs needed to deliver it, translating the strategy into clear briefs for engineering and technical partners and proposing improvements to the underlying architecture.
- Bring technical and business stakeholders together to define requirements, establish ways of working, connect teams, and resolve competing priorities or points of friction.
- Write and quality-assure email and in-app outputs, and review AI-generated prompt outputs to ensure experiences are clear, useful, accurate, and aligned with the intended customer outcome.
- Own experiment design by defining hypotheses, partnering with Analytics to establish treatment and control groups, determining measurement windows, and defining how success will be evaluated.
- Analyze program performance and experiment results to identify insights, recommend improvements, and determine the strategy for future iterations.
- Build the executive narrative around program strategy, performance, and learnings through readout decks, QBR materials, and senior leadership briefings.
- Develop repeatable approaches, frameworks, and learnings that help scale effective digital customer experiences across the organization.
What they're looking for
- Proven experience developing and executing digital usage communications across email automation and in-product communications.
- Deep knowledge of digital customer journeys, audience engagement, experimentation, and optimization.
- Experience using data and performance insights to make marketing decisions and improve results.
- Experience partnering across functions to move complex initiatives from strategy through execution.
- Ability to work independently through ambiguity, prioritize effectively, and turn unclear opportunities into actionable plans.
- Strong communication skills with the ability to make complex ideas clear to technical and non-technical partners.
- Experience designing AI-powered, highly personalized customer experiences.
- Experience evaluating AI-generated content or prompt outputs for customer-facing experiences.
Nice to have
- Familiarity with building conversational AI, avatar, and chatbot experiences.
- Experience partnering on the architecture or technical design of scalable digital customer journeys.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Role Summary
Our mission at HubSpot is to help millions of organizations grow better. As Lead Marketer, AI Usage Automation, you’ll define how we use data, AI, and digital experiences to deliver timely, relevant guidance to customers at scale.
You’ll own the strategy behind customer communications, from identifying the right customers and signals to designing the experience, experimentation approach, and measurement strategy. You’ll bring Marketing, Engineering, Analytics, and other partners together to turn that strategy into scalable customer experiences and communicate results and recommendations to senior leaders.
What You’ll Do
- Define the strategy for AI-powered customer automation, including which customers to target, the signals that trigger outreach, the goal of each communication, and how each interaction fits into the broader customer journey.
- Design the ideal customer experience and define the data inputs needed to deliver it, translating the strategy into clear briefs for engineering and technical partners and proposing improvements to the underlying architecture.
- Bring technical and business stakeholders together to define requirements, establish ways of working, connect teams, and resolve competing priorities or points of friction.
- Write and quality-assure email and in-app outputs, and review AI-generated prompt outputs to ensure experiences are clear, useful, accurate, and aligned with the intended customer outcome.
- Own experiment design by defining hypotheses, partnering with Analytics to establish treatment and control groups, determining measurement windows, and defining how success will be evaluated.
- Analyze program performance and experiment results to identify insights, recommend improvements, and determine the strategy for future iterations.
- Build the executive narrative around program strategy, performance, and learnings through readout decks, QBR materials, and senior leadership briefings.
- Develop repeatable approaches, frameworks, and learnings that help scale effective digital customer experiences across the organization.
What You’ll Bring
Required Qualifications
- Proven experience developing and executing digital usage communications across email automation and in-product communications.
- Deep knowledge of digital customer journeys, audience engagement, experimentation, and optimization.
- Experience using data and performance insights to make marketing decisions and improve results.
- Experience partnering across functions to move complex initiatives from strategy through execution.
- Ability to work independently through ambiguity, prioritize effectively, and turn unclear opportunities into actionable plans.
- Strong communication skills with the ability to make complex ideas clear to technical and non-technical partners.
- Experience designing AI-powered, highly personalized customer experiences.
- Experience evaluating AI-generated content or prompt outputs for customer-facing experiences.
Nice-to-Have Qualifications
- Familiarity with building conversational AI, avatar, and chatbot experiences.
- Experience partnering on the architecture or technical design of scalable digital customer journeys.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
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