Lead Patient Access Representative
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What you'll do
- Function as a resource for employees, internal departments, and outside customers
- Fill in, answer questions, and assist in resolving issues within the department
- Work independently without much supervision and accept accountability for individual tasks
- Assist with new employee orientation and serve as a mentor
- Provide oversight of work tasks and adjust staffing to ensure appropriate coverage due to absences or lack of float coverage
- Assist with on-going department education and training
- Develop training curriculum and materials to ensure that departmental training needs are met
- Facilitate change and ensure adoption of new processes
- Demonstrate analytical decision-making, information gathering, presentation, project management, group facilitation and training skills
- Assist in managing productivity and department reports
What they're looking for
- Two years of One Chart or similar electronic medical records (EMR) experience required.
- Previous healthcare experience required.
Nice to have
- High school diploma or equivalent preferred.
- Associate degree preferred.
- Five years of customer service experience preferred.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.


Work Shift:
8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:
40

Compensation:
Salary Range: 18.50 - $29.00



Union Position:
No

Department Details
Smaller newly remodeled facility. Great Work-Life Balance and friendly team to work with. Shift is Monday thru Friday. Small hometown feel.Summary
Must be able to function as a resource for employees, internal departments, and outside customers. Familiar with all areas of the department and can fill in, answer questions, and assist in resolving issues within the department.Job Description
Must be able to work independently without much supervision and accept accountability for individual tasks. Excels in customer service skills. Assists with new employee orientation and serves as a mentor. May provide oversight of work tasks and adjust staffing to ensure appropriate coverage due to absences or lack of float coverage. Assists with on-going department education and training. May develop training curriculum and materials to ensure that departmental training needs are met. May facilitate change and ensure adoption of new processes. Demonstrates analytical decision-making, information gathering, presentation, project management, group facilitation and training skills. May assist in managing productivity and department reports.Qualifications
High school diploma or equivalent preferred. Associate degree preferred.Two years of One Chart or similar electronic medical records (EMR) experience required. Five years of customer service experience preferred. Previous healthcare experience required.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to talent@sanfordhealth.org.
Company
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