Lead Spa Receptionist - Full time - Cashel Palace Hotel
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What you'll do
- Lead, support and develop the Spa Reception and Spa Attendant teams, creating clear expectations and consistently high standards.
- Be a visible role model for warm, confident and personalised five-star guest service.
- Oversee the day-to-day Spa front-of-house operation, including team deployment, coaching, rotas, absence and operational cover.
- Ensure bookings, treatments, guest information, payments and handovers are accurate and effectively managed.
- Take ownership of the guest journey from pre-arrival through welcome, Spa experience and departure.
- Act as the first point of escalation for guest concerns and special requests, resolving them with confidence, discretion and care.
- Maintain the visual and experiential readiness of the Spa throughout each day, ensuring guest areas feel calm, immaculate and beautifully presented.
- Regularly walk the Spa environment, identifying and following through on issues relating to presentation, cleanliness, maintenance, supplies or guest comfort.
- Work closely with Therapists, Wellness colleagues and other hotel departments to ensure excellent communication and a seamless, exceptional guest journey.
- Support the commercial performance of the Spa through treatment utilisation, rebooking, retail and wider Wellness opportunities.
What they're looking for
- A confident and capable people leader who enjoys developing and supporting others.
- Warm, polished and engaging with a natural ability to put guests at ease.
- Highly organised, with exceptional attention to detail.
- Confident using booking or reservation systems and comfortable working with operational information.
- Calm and solutions-focused when handling guest concerns or changing priorities.
- Commercially aware, with an understanding of how excellent service and strong operations support business performance.
- Collaborative and able to build strong relationships across different teams.
- Flexible to support the operational requirements of a luxury Spa, including weekends.
Nice to have
- Previous experience within a Spa, luxury hotel or comparable guest-facing environment is highly desirable.
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
Company Description
A Palladian manor, in the heart of Ireland, Cashel Palace is a luxury hideaway, meticulously restored and exquisitely reimagined. Spectacularly located by the Rock of Cashel in picturesque Co. Tipperary, the hotel is enveloped in nature and overlooked by ancient history.
Job Description
Wellness at Cashel Palace
At Cashel Palace, exceptional guest experiences are created through the details, including those our guests may never see. Within Wellness at Cashel Palace, the presentation and care of our Spa environment is an important part of the five-star experience we create every day. From the moment our guests arrive, through their treatments and time spent relaxing with us, every interaction and every space should feel beautifully considered, calm and seamless.
We are delighted to invite applications for a Lead Spa Host/Spa Front of House Lead/Spa Reception Lead to join our Wellness team.
Why choose this role at Cashel Palace?
This is an opportunity to take a pivotal role within our Spa, combining exceptional guest care with day-to-day operational and people leadership.
As Lead Spa Receptionist, you will lead our Spa Reception and Spa Attendant teams, setting the standard for how our guest experience looks, sounds and feels. You will take ownership of the smooth running of Spa front of house, ensuring our people, systems and spaces work together to create a seamless five-star experience.
What you'll be responsible for:
- Lead, support and develop the Spa Reception and Spa Attendant teams, creating clear expectations and consistently high standards.
- Be a visible role model for warm, confident and personalised five-star guest service.
- Oversee the day-to-day Spa front-of-house operation, including team deployment, coaching, rotas, absence and operational cover.
- Ensure bookings, treatments, guest information, payments and handovers are accurate and effectively managed.
- Take ownership of the guest journey from pre-arrival through welcome, Spa experience and departure.
- Act as the first point of escalation for guest concerns and special requests, resolving them with confidence, discretion and care.
- Maintain the visual and experiential readiness of the Spa throughout each day, ensuring guest areas feel calm, immaculate and beautifully presented.
- Regularly walk the Spa environment, identifying and following through on issues relating to presentation, cleanliness, maintenance, supplies or guest comfort.
- Work closely with Therapists, Wellness colleagues and other hotel departments to ensure excellent communication and a seamless, exceptional guest journey.
- Support the commercial performance of the Spa through treatment utilisation, rebooking, retail and wider Wellness opportunities.
Who we're looking for:
We're looking for someone who combines a natural instinct for exceptional hospitality with the confidence to lead people and take ownership.
Previous experience within a Spa, luxury hotel or comparable guest-facing environment is highly desirable. You'll also be:
- A confident and capable people leader who enjoys developing and supporting others.
- Warm, polished and engaging with a natural ability to put guests at ease.
- Highly organised, with exceptional attention to detail.
- Confident using booking or reservation systems and comfortable working with operational information.
- Calm and solutions-focused when handling guest concerns or changing priorities.
- Commercially aware, with an understanding of how excellent service and strong operations support business performance.
- Collaborative and able to build strong relationships across different teams.
- Flexible to support the operational requirements of a luxury Spa, including weekends.
Why join Cashel Palace?
You'll become part of a team passionate about creating exceptional experiences for our guests, with the opportunity to work within a beautiful five-star hotel environment where every role contributes to the experience we create.
Wellness at Cashel Palace
At Cashel Palace, exceptional guest experiences are created through the details, including those our guests may never see. Within Wellness at Cashel Palace, the presentation and care of our Spa environment is an important part of the five-star experience we create every day. From the moment our guests arrive, through their treatments and time spent relaxing with us, every interaction and every space should feel beautifully considered, calm and seamless.
We are delighted to invite applications for a Lead Spa Host/Spa Front of House Lead/Spa Reception Lead to join our Wellness team.
Why choose this role at Cashel Palace?
This is an opportunity to take a pivotal role within our Spa, combining exceptional guest care with day-to-day operational and people leadership.
As Lead Spa Receptionist, you will lead our Spa Reception and Spa Attendant teams, setting the standard for how our guest experience looks, sounds and feels. You will take ownership of the smooth running of Spa front of house, ensuring our people, systems and spaces work together to create a seamless five-star experience.
What you'll be responsible for:
- Lead, support and develop the Spa Reception and Spa Attendant teams, creating clear expectations and consistently high standards.
- Be a visible role model for warm, confident and personalised five-star guest service.
- Oversee the day-to-day Spa front-of-house operation, including team deployment, coaching, rotas, absence and operational cover.
- Ensure bookings, treatments, guest information, payments and handovers are accurate and effectively managed.
- Take ownership of the guest journey from pre-arrival through welcome, Spa experience and departure.
- Act as the first point of escalation for guest concerns and special requests, resolving them with confidence, discretion and care.
- Maintain the visual and experiential readiness of the Spa throughout each day, ensuring guest areas feel calm, immaculate and beautifully presented.
- Regularly walk the Spa environment, identifying and following through on issues relating to presentation, cleanliness, maintenance, supplies or guest comfort.
- Work closely with Therapists, Wellness colleagues and other hotel departments to ensure excellent communication and a seamless, exceptional guest journey.
- Support the commercial performance of the Spa through treatment utilisation, rebooking, retail and wider Wellness opportunities.
Who we're looking for:
We're looking for someone who combines a natural instinct for exceptional hospitality with the confidence to lead people and take ownership.
Previous experience within a Spa, luxury hotel or comparable guest-facing environment is highly desirable. You'll also be:
- A confident and capable people leader who enjoys developing and supporting others.
- Warm, polished and engaging with a natural ability to put guests at ease.
- Highly organised, with exceptional attention to detail.
- Confident using booking or reservation systems and comfortable working with operational information.
- Calm and solutions-focused when handling guest concerns or changing priorities.
- Commercially aware, with an understanding of how excellent service and strong operations support business performance.
- Collaborative and able to build strong relationships across different teams.
- Flexible to support the operational requirements of a luxury Spa, including weekends.
Why join Cashel Palace?
You'll become part of a team passionate about creating exceptional experiences for our guests, with the opportunity to work within a beautiful five-star hotel environment where every role contributes to the experience we create.
Additional Information
Great employee benefits as part of the overall package.
- Bike to work scheme
- Company events
- Employee assistance program
- Employee discount
- Food allowance
- Sick pay
Company
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