Lead Specialist, Claims
Sign up free to see how well your resume matches this role.
What you'll do
- Support the Team Leader to coach and develop the Home Claims team, ensuring consistent and fair claim outcomes.
- Handle complex home claims, providing tailored support to members throughout the claims lifecycle.
- Deliver high-quality service that balances empathy with operational performance.
- Collaborate with builders, repairers, suppliers, and other stakeholders to ensure timely and cost-effective repairs.
- Identify opportunities for process improvements to enhance both member experience and claims efficiency.
- Support team performance by providing feedback, insights, and recommendations.
What they're looking for
- Demonstrated leadership experience within an operational environment.
- Excellent communication skills with the ability to explain complex processes simply and clearly.
- Empathy, resilience, and discretion when supporting members through stressful situations.
- The ability to thrive in a high-volume, fast-paced claims environment.
- Experience in insurance claims handling, ideally within home claims.
Nice to have
- A strong understanding of the home repair industry (highly desirable).
- Certificate IV in General Insurance or equivalent (desirable).
Summarised by NextRaise from the employer’s description, which follows in full below.
Full description from employer
With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”
We’re looking for a motivated Lead Specialist – Home Claims to join our Insurance division. In this role, you’ll support the Team Leader to guide and coach a team of Home Claims Specialists, ensuring our members receive professional, compassionate, and efficient service when they need it most.
What you’ll be doing
- Support the Team Leader to coach and develop the Home Claims team, ensuring consistent and fair claim outcomes.
- Handle complex home claims, providing tailored support to members throughout the claims lifecycle.
- Deliver high-quality service that balances empathy with operational performance.
- Collaborate with builders, repairers, suppliers, and other stakeholders to ensure timely and cost-effective repairs.
- Identify opportunities for process improvements to enhance both member experience and claims efficiency.
- Support team performance by providing feedback, insights, and recommendations.
What you’ll bring
- Demonstrated leadership experience within an operational environment.
- Excellent communication skills with the ability to explain complex processes simply and clearly.
- Empathy, resilience, and discretion when supporting members through stressful situations.
- The ability to thrive in a high-volume, fast-paced claims environment.
- Experience in insurance claims handling, ideally within home claims.
- A strong understanding of the home repair industry (highly desirable).
- Certificate IV in General Insurance or equivalent (desirable).
What can we offer you?
- A workplace culture where our people feel valued, respected and empowered
- Work in flexible ways that meet work/life commitments and support wellbeing
- Be part of a purpose led organisation that gives back to the WA community
- An environment that values ongoing career development
- Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance
- Opportunities for community engagement and corporate volunteering
Apply online – send us your CV showcasing what you can bring to the team.
Applications Close COB Monday 28th September 2026.
#BetterJourneysRAC
#LI-LH1
Company
Company facts come from this company's own listings. We only show what the postings themselves carry.