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Jobs / Customer Support Operations Analyst in India
1 month ago
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Citicclsa·1 month ago
1 month ago

Lead Support Analyst, Market Connectivity, Information Technology

Pune, IndiaSenior · 6-10 yearsCustomer Support Operations Analyst

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About this role

Key Areas of Responsibilities

  • Manage Trading Operations for Asia’s leading brokerage’s global front office systems, ensuring smooth and efficient operations.
  • Interact with Dealers, Traders, and Business Heads across the globe to support trading activities and address their needs.
  • Provide day-to-day support, troubleshooting, and development using SQL, PL/SQL, and Unix shell scripting/Perl to maintain system stability.
  • Participate in rollouts to new markets and stock exchanges to expand trading capabilities and ensure successful deployment.
  • Work on critical order management and trading systems, ensuring their reliability, performance, and compliance with business requirements.
  • Follow established standards and best practices, collaborating with the broader technology organization for seamless integration and consistency.
  • Document system processes, troubleshooting procedures, and deployment activities to ensure knowledge sharing and audit readiness.
  • Stay updated on industry trends and emerging technologies to recommend improvements and ensure the robustness of trading systems.

Requirements

  • Bachelor's degree or higher in Computer Science or a related field.
  • 10 to 12 years of experience in SQL, Unix scripting skills.
  • Experience working in Equities Brokerage Front Office systems support, preferably bulge bracket investment bank.
  • Production support experience with good problem solving and trouble shooting skills
  • Must have exposure to working directly with end customers/business, vendors, other project stakeholders as needed.
  • Experience on any OMS or Market Connectivity system, experience on Cash/F&O markets and Asian Exchanges.
  • Knowledge of FIX is must
  • Good communication skills in English

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Company

Citicclsa
Pune, India

Company facts come from this company's own listings. We only show what the postings themselves carry.

Sourced from Citicclsa's careers site·first seen 22 Jun 2026·last verified 8 Sept 2026·How we source jobs

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