Lead Technical Account Manager

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

• Prioritize, Escalate, and Resolve technical product Issues
• Provide Industry Specific Compliance / Regulatory Guidance
• Role-specific training for developers, testers, product teams, and security administrators
• Drive adoption and integration of Black Duck solutions into customer CI/CD pipelines and development workflows
• Ensure value realization by optimizing technology usage, managing complexity, and promoting best practices
• Act as a strategic advisor, aligning with customer business priorities and helping shape their AppSec strategy
• Advocate for customers internally, orchestrating resources and prioritizing needs to drive outcomes
• Increase customer efficiency by proactively resolving challenges and enabling faster time-to-value
• Foster community and knowledge-sharing across customer teams and internal stakeholders

• Software development experience with proficiency in at least one of the following: C/C++, Java, C#, JavaScript, Python, Ruby, Go, or Kotlin
• Must have at least one (preferably two) of the following:
   Application Security (AppSec) / DevSecOps experience.
  Technical Account Manager (TAM) or equivalent customer-facing experience
• Strong knowledge of application security, vulnerabilities, and open-source licensing
• Hands-on experience with CI/CD and DevOps tools
• Proven ability to influence and guide customers through technical transformation
• Excellent communication, relationship-building, and project management skills
• At least 8 years in a customer-facing technical role
• Ability to travel up to 10% as needed
• Bachelor’s degree in computer science, Engineering, or a related STEM field.
• Flexible in covering global customers across APAC, EU, and NAM regions.

• Successful track record as a TAM, solution architect, or sales engineer in AppSec or DevSecOps
• Security certifications (e.g., CEH, CISSP, CSSLP)
• Prior experience with Black Duck tools (highly desirable) 
• MBA or master’s degree in a technical or management field

Black Duck is an equal opportunity employer. We consider all applicants for employment without regard to race, color, national origin, religion, sex, gender identity or expression, age, disability, sexual orientation, veteran or military service status, or any other characteristic protected by applicable law. Black Duck complies with all applicable laws prohibiting employment discrimination in every jurisdiction where it operates and provides reasonable accommodations to individuals with disabilities in accordance with applicable law.