Leasing Consultant

City

San Francisco

State

California

Job Location

SFO 495 500 Folsom

Position Type

Regular

The Leasing Consultant is an integral member of the Sales Team, functioning as the primary point of contact for prospective residents.  The Leasing Consultant is accountable for lead management, securing tour appointments, presenting community features to prospects to maximize leasing results, and providing exceptional customer service to prospects, residents, and colleagues.  The Leasing Consultant is also responsible for all administrative duties related to the sales function in the customer relationship management (CRM) software. 

WHAT YOU WILL DO:

• Manage incoming leads in the CRM system, schedule self-guided tours, and provide a high-quality leasing experience for future residents, which includes assessing clients' needs and pairing them with the best home that fits their criteria.
• Manage pipeline and follow up with prospects by continuously reaching out with tailored updates to assist in their home search.
• Maintain in-depth knowledge of the community and apartments.

WHAT YOU WILL NEED:

• Proven work experience in Sales or Customer service and track record of achieving sales target is preferred. Previous phone sales experience is a plus.
• Proficient understanding of the Microsoft suite, familiarity with CRM systems and practices.

WHAT THE JOB REQUIRES:

• Work is primarily conducted in an office setting. Requires sitting at a desk or workstation for extended periods. Involves the use of standard office equipment such as computers, phones, and printers.
• This role demands availability for five days each week, with the potential for including weekends in the schedule as necessary.
• Requires the ability to sit or stand for extended periods. Minimal physical effort in the day-to-day tasks.
• Physical presence at the centralized sales hub is an essential function of this role and to achieve success.  It supports collaboration, access to company systems, and consistent execution of standardized sales processes. 
• Regular and predictable on-site attendance at the leasing office is required due to the customer-facing and revenue-impacting nature of the role.
• Participation in ongoing and impromptu live coaching, team meetings, and in-person 1:1s to ensure consistent skill development, compliance adherence, and sales effectiveness.
• This role demands availability for five days each week, including weekends.  Schedule requirements may be modified, and accommodations may be considered, where required by applicable law.

WHAT YOU WILL BRING TO THE TABLE:

• Ability to comprehend and interpret instructions, short correspondence, and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
• Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
• Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor

All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our 12 paid holidays and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%.

Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.

New hires generally start between $22.12 - $26.20 per hour. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.

Commission eligible position with earning potential averaging $100 per new move-in lease, determined by monthly performance metrics.