Legal Operations Specialist

Location: 3-days Hybrid (Local to NYC, Denver, or Charlotte) 

Position Summary:

The Legal Operations Specialist is responsible for many of the Legal Department’s day-to-day operations, and helps to ensure that the department’s workflows and priorities remain aligned with the needs of the business and its customers. This role will play a critical role in implementing and managing the department’s internal processes and systems, with a particular focus on contracting and information-management processes and related technology tools and platforms, to promote efficiency and productivity. The Legal Operations Specialist will provide primary support for tracking and reporting the Legal Department’s key performance indicators (KPIs) and other metrics, and will also support the contracting function by assisting with drafting, review, and negotiation of client contracts. The Legal Operations Specialist will report to the Vice President, Associate General Counsel, but will also work closely with the General Counsel and key business leaders.

Position Responsibilities:

• Support the Legal Department in implementing and managing efficient systems, workflows, processes, and procedures to maintain alignment with business priorities as the company grows.
• Coordinate the day-to-day administrative and operational needs of the Legal Department and its stakeholders
• Manage the Legal Department’s existing technology tools and contract/information-management processes, and identify, implement, and manage new tools and processes, to increase overall efficiency and productivity. This includes:
  • Managing contract lifecycle management (CLM), document-management, and other project-management applications, tools, and processes to optimize quality and timeliness of legal work product and other deliverables.
  • Training and supporting key stakeholders on those applications and tools, both individually and through self-help resources, to ensure buy-in and going-forward adherence to best practices.
  • Ensuring adherence to other contracting processes such as internal review-and-approval, signature, and distribution workflows.
  • Maintaining and updating contract playbook and fallback-language repositories.
  • Driving and tracking key performance indicators (KPIs) and other metrics for the Legal Department, and generating related reports.
• Manage intake of requests for legal support and work product, prioritize and assign tasks to team members, and track progress and deadlines.
• Collaborate with internal teams in sales, client account management, proposal management, underwriting, compliance, operations, privacy, IT, and finance groups, to ensure timely communication and completion of legal deliverables.
• With support of Legal Department colleagues, prepare first drafts of client contracts and amendments.
• Drive other strategic and operational initiatives with on-time and on-budget results.
• Assist with budget matters and other special projects and responsibilities.
• Responsible for adherence to the Capital Rx Code of Conduct including reporting of noncompliance.

Minimum Qualifications:

• B.A. or B.S. required, with paralegal experience/certificate preferred
• 3+ years of experience with legal project operations/management
• Prior health care, pharmacy benefit management (PBM), and/or software-as-a-service (SaaS) experience preferred
• Prior experience with Salesforce platform preferred
• Strong experience in developing, implementing, and using legal-department technology solutions (e.g., contract lifecycle management (CLM), document-management, and matter-management programs, as well as e-signature tools)
• Proven track record of collaborating with cross-functional groups (e.g., finance, operations, sales, IT)
• Ability to work both independently and as part of a team in a fast-paced environment, while successfully managing multiple projects to completion
• Excellent analytical, problem-solving, and verbal and written communication skills
• Ability to think strategically and identify inefficiencies, develop long-term solutions, and challenge and improve existing processes through automation and redesign
• Attention to detail and commitment to delivering high-quality work product in a customer-focused environment
• Demonstrated proficiency with Microsoft Office products and Adobe Acrobat Pro