Lifecycle Services Leadership Development Program: Managed Support Services

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Recruiting for January and June 2027 Start Dates

Rockwell Automation's Leadership Development Program is a onboarding program designed to provide associates with the training and experience needed to begin developing their technical and professional leadership skills within Rockwell Automation's Lifecycle Services Business Unit.

As an associate on the Managed Support Services team, you will...

• Gain experience in technical and leadership competencies through classroom training, mentoring, career planning and networking. Additionally, you will have a high level of interaction with Rockwell Automation's leaders.
• Work with industrial automation technology that is developed within Rockwell Automation's major business segments to support The Connected Enterprise. This may include software for automation, programmable automation controllers, intelligent motor control, machine safety, process control, industrial security, cloud computing, industrial Ethernet, motion control, industrial components, variable-frequency drives, and more.
• Experience Rockwell Automation products across a variety of industries.

Rotational Program Overview

• Technical & Professional Training: Engineer in Training Program (EIT) - 5 months
• Potential Organizations for Rotations:
  • Remote Support Services
  • Application Support Management
  • Managed Services
  • Digital, Professional Services

Your Responsibilities:

• Provide troubleshooting assistance by phone, email and remote access for Rockwell Automation products and technologies to Rockwell Automation field service personnel, distributors, integrators, and customers.
• Identify and correct failures, firmware problems and programming deficiencies, and the implementation of hardware/firmware updates and upgrades.
• Instruct/train customers on proper use, operation, and maintenance (of Rockwell Automation Products).
• Respond to customer needs, ensuring a swift and quality response while keeping relevant parties informed, sets, and maintains communication with team and customer
• Develop and implement predictive and preventive maintenance programs.
• Provide technical assistance for sales presentations to customers.
• Consult regarding the application of products, technologies, manufacturing processes and industry-specific applications.
• Build collaborative relationships and embrace the Rockwell culture of diversity, equity and inclusion.

The Essentials - You Will Have:

• Bachelor's or advanced degree from an accredited college or university
• Permanent legal authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future

The Preferred - You Might Also Have:

• The ability to relocate every six months depending on opportunities and rotations
• Graduated in the past two years with a technically focused degree
• Met us through an event or interned with us in the past
• A cumulative GPA of 3.2+ on a 4.0 scale
• Demonstrated experience approaching challenges with innovative solutions
• Experience collaborating with and leading peers and managers to achieve project goals with the ability to present complex information to diverse audiences
• An interest in staying in Mayfield Heights, Ohio for 1-1.5 years (the duration of the program)

What We Offer:

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
• To learn more about our benefits package, please visit at www.raquickfind.com.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-Onsite #LI-DNI #LI-LH1

For this role, the Base Salary Compensation is from $82,000 - $84,000 with an annual target bonus of 5% of base salary. Our benefits for the US can be found here.

We are an Equal Opportunity Employer including disability and veterans. 

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.